Charity Shop Manager

The Salvation Army; Worthing; On-site; GBP 23,000 - 26,000; Full time

Job summary

A community-focused charity is seeking a Charity Shop Manager to oversee two shops in Worthing and Lancing. The ideal candidate will have a successful track record in a similar role, ensuring effective operations, pricing, and customer service. This position offers an exciting opportunity to lead a dedicated team, generate sales, and support the charity's mission in the local community.

Qualifications

• Successful experience in a similar Charity Shop Manager role.
• Ability to record and monitor financial data and produce reports.
• Strong skills in managing a team of volunteers.

Responsibilities

• Manage all operational activities of the shops.
• Ensure effective pricing and maintain attractive presentation.
• Lead customer service and manage volunteer recruitment.

Skills

Strong customer service skills

Ability to improve operational activities

Effective planning and organization skills

Job description

Working hours: 35 hours per week

Interview Date:

16 September 2025

Salary:

£23,987.42-£25,097.61 per annum (Dependent on experience)

Overview:

An exciting opportunity has arisen to appoint an experienced Charity Shop Manager to oversee our two charity shops: one located in Worthing and the other in Lancing. Both shops serve their local communities by providing quality goods at reasonable prices and supporting The Salvation Army's mission in the Worthing area.

Key Responsibilities:

1. Manage all operational activities of the shops.
2. Ensure effective pricing of stock.
3. Maintain attractive visual presentation of the shops.
4. Ensure shops are stocked with sellable items to generate continuous sales revenue.
5. Lead and model excellent customer service to meet sales and mission objectives.
6. Manage a team of volunteers and employed van drivers/shop assistants, including volunteer recruitment.
7. Promote understanding of our mission among customers, employees, volunteers, and local agencies.
8. Manage shop costs within the operational budget.

Candidate Requirements:

• Successful experience in a similar role.
• Strong customer service skills.
• Proven ability to improve operational activities.
• Ability to record, monitor financial data, and produce reports.
• Effective planning, organization, and prioritization skills to meet objectives with minimal supervision.

To apply, please download and read the job profile and attachments. Ensure you address the criteria in your supporting statement, as this forms the basis of shortlisting.

Appointment is subject to satisfactory references and proof of right to work in the UK. We cannot sponsor visas. Priority consideration will be given to Salvation Army employees under notice of redundancy.

We reserve the right to close the advert early if sufficient applications are received.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria.