Charity Shop Assistant Manager

Devon Air Ambulance; Tavistock; On-site; GBP 13,000; Part time

Job summary

A charitable organization in Tavistock is seeking an Assistant Manager to join their Retail Team for 22.5 hours per week. The successful candidate will assist the Shop Manager, maximizing sales and delivering exceptional customer service. Responsibilities include guiding volunteers, stock control, and ensuring the shop's appearance. Ideal candidates will possess excellent communication and customer care skills, along with retail experience. A competitive hourly wage and benefits, including extensive annual leave and a pension scheme, are offered.

Benefits

25 days annual leave plus 8 bank holidays

Occupational Maternity/Paternity & Adoption leave

Paid time off for fertility treatment

Pension scheme with employer contributions

Occupational sick pay scheme

Counselling and financial wellbeing services

Qualifications

• Previous experience in a retail and/or customer service environment is required.
• Ready for the ever-changing challenges of charity retailing.

Responsibilities

• Providing cover for the Manager in their absence.
• Supporting and guiding volunteers in the day-to-day running of the shop.
• Maximising sales and ensuring excellent customer service.

Skills

Excellent interpersonal communication

Customer care skills

Self-motivation

Problem-solving ability

Job description

Salary:£14,782.16 per annum (based on a full time equivalent of £24,636.93 per annum or £12.60 per hour)

Hours:22.5 hours per week– flexible, but will include weekends and bank holidays

Location:Tavistock

Duration:Permanent

The Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Tavistock shop. We are seeking an organised and enthusiastic Assistant Manager to join us 3 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered.

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

The Candidate

We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

The Package

£12.60 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.