Change of Tenancy Advisor

Clear Business; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK service provider is seeking a Change of Tenancy Advisor in Manchester. You will support customers through their moving process, ensuring a smooth experience while addressing any inquiries. This role requires at least 2 years in customer service, strong negotiation skills, and a proactive attitude. Enjoy a hybrid working model and various benefits including 25 days of leave and life assurance. Join a company recognized for its commitment to excellent service and employee well-being.

Benefits

Pension contributions

25 days annual leave

Birthday off

Cycle to work loans

Comprehensive well-being support

Access to gym and café

Qualifications

• 2+ years in telesales or customer service.
• Understanding of B2B sales processes.
• Experience in utilities sector is desirable.

Responsibilities

• Support customers through tenancy processes.
• Resolve customer inquiries efficiently.
• Maintain accurate records on internal systems.
• Investigate non-payment issues.

Skills

Problem-solving

Customer service

Negotiation

CRM systems

Attention to detail

B2B customer care

Compliance knowledge

Proactive attitude

Job description

Are you a natural problem-solver with a passion for helping customers? Join us as a Change of Tenancy Advisor and become the friendly voice our customers rely on during some of life’s biggest moments - like moving premises.

In this role, you’ll be the go-to expert for customers who are moving in or out of a property. You’ll make sure their transition is smooth, their questions are answered, and their experience with us is nothing short of excellent. You’ll also handle more sensitive conversations, such as bereavements, with empathy and care.

What you’ll be doing

• Support customers through the process of moving in or out of properties, ensuring a smooth and positive experience
• Respond to customer enquiries, resolving issues efficiently and effectively
• Deliver exceptional service while identifying opportunities to promote additional products and services
• Onboard new customers and upselling where appropriate, aligning with their requirements
• Maintain accurate and up-to‑date records across internal systems
• Make informed decisions that balance customer satisfaction with business objectives
• Verify tenancy changes and prevent fraudulent activity through careful attention to detail
• Develop in-depth knowledge of our water services to provide expert support
• Aim for first‑contact resolution, escalating complex issues when necessary
• Promote the use of self‑service tools and encourage exploration of other available services
• Foster strong working relationships with colleagues across departments
• Manage both proactive and reactive customer requests with professionalism
• Investigate non‑payment issues related to Change of Tenancy scenarios
• Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.

Your experience

• A minimum of 2 years’ experience in a fast‑paced telesales or customer service environment
• Strong understanding of B2B customer care and sales processes
• Proven ability to negotiate across a range of products, pricing structures, and contract terms
• Confident user of CRM systems and other customer management tools
• Previous experience in the utilities sector is highly desirable
• Solid knowledge of data protection regulations and compliance standards
• A proactive, positive attitude with the ability to thrive under pressure in a dynamic setting

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place : Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model : the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on‑site amenities including a complimentary gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks, quiz nights, and social gatherings.
• Full time / Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award‑winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre‑employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.