Change Manager

Government Recruitment Service; Liverpool; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A UK government agency is seeking a Change Manager to oversee IT-related changes. You will assess risks and impacts while collaborating with various stakeholders. Ideal candidates will have strong analytical and communication skills, and a background in IT service management. The position is available full-time or part-time, with flexibility in working hours.

Qualifications

• Proven experience managing IT-related changes.
• Ability to work flexibly and manage multiple priorities.
• Experience mentoring junior staff in a service management context.

Responsibilities

• Review and assess changes for potential impacts.
• Liaise with stakeholders to ensure smooth change implementation.
• Contribute to service improvements and risk management.

Skills

Analytical skills

Communication skills

Stakeholder management

Decision-making

Job description

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

As a Change Manager you will play a key role in the management of IT related Change to Services within the Home Office. You will manage raised Changes into production, as implemented by Business Portfolios, Suppliers, Transition, Project Managers and other stakeholders across the Home Office.

As a Change Manager within the Service Operations team, you will need to work flexibly to manage Changes. These may be scheduled, or result from an incident or urgent requirement, and require rigorous assessment following industry best practice.

You will have strong analytical, communication and stakeholder management skills as well as an ability to prioritise and implement decisions quickly.

You will be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.

Your main day to day responsibilities will be:

• Reviewing, risk assessing and prioritising changes consistently and appropriately, and communicating the potential impacts, to all stakeholders, minimising change related outages and ensuring the impact is understood.
• Reviewing Change Requests, making recommendations for approval, ensuring that adequate testing has been carried out before they are deployed into the live environment ensuring they are implemented safely with minimal disruption.
• Working with all stakeholders e.g. Service Managers, Incident and Problem Managers, to support decision.
• Working closely with other team members and suppliers to ensure services are delivered within defined timescales and that any potential conflicts are understood and mitigated.
• Providing reporting on performance/issues to senior team members, contributing to continual service improvements, making suggestions where appropriate.
• Working closely with the Service Architecture & Design team and IT Support functions and attending the appropriate forums to minimise disruption to operational services.
• Identifying and managing risks and issues in accordance with standard Home Office Government Digital and Data Profession processes.
• Liaising with Incident Management for potential Emergency Changes, joining technical bridge calls when required, administering the Emergency Change process and ensuring that retrospective changes are raised and managed for out-of-hours.

Working Pattern

This role is available on a full-time basis. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements.

Travel

Occasional travel within the UK may be required. Travel costs incurred for business need will be reimbursed in line with Home Office travel policy.