Change & Business Readiness Analyst

ADP; Cheadle; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading global provider of human resources services is hiring a Change & Business Readiness Analyst in Cheadle, UK. This hybrid role involves enabling service transformation by driving structured change management practices. Ideal candidates will have a bachelor's degree and experience in change or process improvement roles, along with strong analytical skills. The position offers a supportive work environment with flexible benefits and development opportunities.

Benefits

25 days holiday

Flexible benefits including private medical insurance

Annual bonus scheme

Qualifications

• Familiarity with change management frameworks such as ADKAR and Prosci.
• Strong analytical skills to assess operational impacts.
• Solid understanding of continuous improvement principles.

Responsibilities

• Prioritize change initiatives based on business strategy.
• Monitor and report on benefits realization of changes.
• Collaborate with operational teams to ensure changes meet requirements.
• Support operational readiness planning across the organization.

Skills

familiarity with change management frameworks

strong critical thinking skills

understanding of service operations

excellent verbal and written communication

experience working in cross-functional teams

Education

Bachelor’s degree in business or related field

Tools

Visio

Job description

We are hiring for a Change & Business Readiness Analyst!

Department: Operational Excellence - Services

Hybrid working: 3 days in office and 2 days from home

Location: Our Cheadle or Staines office

We are seeking a Change & Business Readiness Analyst to join our Operational Excellence team within ADP’s Services organisation. This role focuses on enabling service transformation and operational resilience by driving structured change management practices, assessing operational impact, and embedding readiness across Services in the UK, Ireland, and Sweden. The successful candidate will support product and operational change initiatives by applying ADP’s change framework, facilitating process mapping and reviews, and maintaining critical documentation such as the Service Operating Manual and Business Continuity Plans (BCP).

This role will contribute to both strategic transformation programmes and day‑to‑day continuous improvement efforts to ensure all change is delivered consistently, effectively, and with minimal disruption to clients and associates.

Key Responsibilities

• Prioritise change initiatives based on alignment with business strategy and the potential impact on benefits realisation
• Monitor, measure, and report on the benefits realisation of implemented changes to ensure value delivery and continuous improvement
• Collaborate effectively with operational teams to ensure changes meet their requirements and drive desired outcomes
• Apply ADP’s change management framework to initiatives, including impact assessments, communications, and stakeholder alignment
• Support operational readiness planning and execution across the Services organisation
• Partner with cross‑functional stakeholders to embed process excellence across operational workflows
• Maintain and support the delivery of the Continuous Improvement framework within Service Operations
• Contribute to the overall Service Excellence roadmap by identifying and enabling transformation opportunities
• Ensure service changes are embedded in a structured, consistent, and repeatable manner
• Own and update the Service Operating Manual in collaboration with Service Delivery teams and SMEs
• Track change implementation and support post‑change reviews to identify lessons learned
• Support the maintenance, review, and testing of Business Continuity Plans (BCP) in alignment with global standards
• Facilitate end‑to‑end process mapping, documentation, and periodic process reviews

Skills & Competencies

• Technical Expertise: familiarity with change management frameworks (e.g., ADKAR, Prosci), BCP documentation, and process mapping tools (e.g., Visio).
• Analytical Thinking: Strong critical thinking skills and the ability to assess operational impacts of change with a structured, evidence‑based approach.
• Process Knowledge: solid understanding of service operations, change control, and continuous improvement principles in a shared services environment.
• Communication: excellent verbal and written communication skills with the ability to create clear documentation and influence diverse stakeholder groups.
• Collaboration: experience working in cross‑functional teams and driving alignment across global and local stakeholders.

Preferred Experience

• Bachelor’s degree in business, Operations, Change Management, or a related field—or equivalent work experience
• Previous experience in a change, process improvement, or service readiness role, ideally within a shared services or payroll environment
• Experience with Business Continuity Planning or Service Operating Models is a plus

Benefits

• 25 days holiday (you can also buy and sell up to 5 days each year)
• Flexible benefits – private medical insurance, excellent pension scheme, subsidised gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
• Study support
• Employee Assistance Program
• Company social events
• Annual bonus scheme