Centre Manager

Bupa; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

An organization dedicated to health and wellbeing is seeking a Centre Manager for its London Euston Clinic. The successful candidate will oversee the operational and clinical performance, ensuring high quality of service, compliance with regulations, and team development. This role offers the chance to impact patient care and drive business success in a collaborative environment.

Benefits

25 days holiday plus options to buy or sell

Enhanced pension and life insurance

Bupa health insurance

Discounted dental insurance

Access to Digital GP and mental health support

Qualifications

• Experience in operational leadership within a regulated healthcare environment.
• Strong skills in engaging and motivating teams.
• Knowledge of CQC standards and clinical governance.

Responsibilities

• Lead and manage all Health Centre operations.
• Drive commercial growth and operational efficiency.
• Develop and lead high-performing teams.

Skills

Operational leadership

People management

Commercial acumen

Interpersonal skills

Education

Experience in regulated healthcare

Tools

Microsoft Office

Data analysis tools

Job description

Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

For Australia or New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

time left to apply End Date: September 1, 2025 (12 days left to apply)

job requisition id R1191476

Job Description:

Based Onsite – London Euston Clinic

Full time (40 hours, Mon-Fri)

Permanent

We make health happen

As aCentre Managerat Bupa Health Clinics, you’ll lead the operational and clinical performance of London Euston Clinic, ensuring excellence in customer service, regulatory compliance, and team development. You’ll be responsible for driving growth, improving efficiency, and fostering a culture of continuous improvement across all service lines.

This is a fantastic opportunity to join a purpose-driven organisation where your leadership, commercial insight, and strategic thinking will directly impact patient care and business success.

How you’ll help us make health happen

• Lead and manage all Health Centre operations, overseeing client relationships, contracts, and service delivery to ensure optimal performance and customer satisfaction.
• Drive commercial growth and operational efficiency, including resource scheduling, cost control, and local marketing initiatives to maximise business opportunities.
• Collaborate with corporate clients, consultants, and internal teams to support new service lines and promote Bupa’s Connected Care model.
• Analyse customer feedback, complaints, and performance data to identify root causes and implement effective solutions.
• Ensure full compliance with regulatory standards (including CQC), clinical governance, and statutory obligations such as health and safety, safeguarding, and data protection.
• Develop and lead high-performing teams, embedding a culture of accountability, motivation, and continuous learning. Use employee feedback to drive engagement and performance.
• Support cross-functional collaboration and service integration, aligning operations with strategic goals and customer needs.

Key Skills / Qualifications

• Strong experience in operational leadership and people management within a regulated healthcare or wellbeing environment.
• Excellent interpersonal and communication skills, with a proven ability to engage and motivate teams.
• Commercial acumen and a track record of driving business performance.
• Knowledge of CQC standards and clinical governance frameworks.
• Proficient in Microsoft Office and data analysis tools.
• Experience in project management, risk management, and service development.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Description:

Centre Manager

Based Onsite – London Euston Clinic

Full time (40 hours, Mon-Fri)

Permanent

Competitive Salary

We make health happen

As aCentre Managerat Bupa Health Clinics, you’ll lead the operational and clinical performance of London Euston Clinic, ensuring excellence in customer service, regulatory compliance, and team development. You’ll be responsible for driving growth, improving efficiency, and fostering a culture of continuous improvement across all service lines.

This is a fantastic opportunity to join a purpose-driven organisation where your leadership, commercial insight, and strategic thinking will directly impact patient care and business success.

How you’ll help us make health happen

• Lead and manage all Health Centre operations, overseeing client relationships, contracts, and service delivery to ensure optimal performance and customer satisfaction.
• Drive commercial growth and operational efficiency, including resource scheduling, cost control, and local marketing initiatives to maximise business opportunities.
• Collaborate with corporate clients, consultants, and internal teams to support new service lines and promote Bupa’s Connected Care model.
• Analyse customer feedback, complaints, and performance data to identify root causes and implement effective solutions.
• Ensure full compliance with regulatory standards (including CQC), clinical governance, and statutory obligations such as health and safety, safeguarding, and data protection.
• Develop and lead high-performing teams, embedding a culture of accountability, motivation, and continuous learning. Use employee feedback to drive engagement and performance.
• Support cross-functional collaboration and service integration, aligning operations with strategic goals and customer needs.

Key Skills / Qualifications

• Strong experience in operational leadership and people management within a regulated healthcare or wellbeing environment.
• Excellent interpersonal and communication skills, with a proven ability to engage and motivate teams.
• Commercial acumen and a track record of driving business performance.
• Knowledge of CQC standards and clinical governance frameworks.
• Proficient in Microsoft Office and data analysis tools.
• Experience in project management, risk management, and service development.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Clinic - London Euston

About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.