Centre Manager

Halfords Group PLC; Glasgow; On-site; GBP 31,000 - 39,000; Full time

Job summary

A leading automotive services company in Glasgow is seeking a Centre Manager to lead their Garage Services team. This role involves managing performance, achieving customer satisfaction, and exceeding sales targets. Ideal candidates will have proven management experience, strong leadership skills, and the ability to deliver effective training. Competitive salary of £31,827 - £38,617 plus bonuses available.

Benefits

25% off products

Up to 50% off garage bills

Life assurance

Employee assistance programme

Health Cash Plan

Qualifications

• Experience of exceeding customer metrics targets through effective management.
• Management experience, including managing capability and performance.
• A track record of success in delivering against sales targets.

Responsibilities

• Accountable for the day to day running of your Centre, maximizing profit and minimizing loss.
• Lead your team to deliver against, and exceed, sales margin targets.
• Optimize workforce scheduling to meet customer demand.

Skills

Customer metrics management

Coaching and training delivery

Management experience

Compliance standards

Excellent communication

Time management

IT proficiency

Full valid driving license

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Apply now Job no: 559929
Work type: Full time
Site: Glasgow
Categories: Autocentre Management
Location: Glasgow
Salary: £31,827 - £38,617 per annum + bonus
Business Area: Autocentres

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Responsibilities

• You'll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximiseing profit and minimising loss, in this role you’ll really come into your own.
• Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.
• You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.

Qualifications / Experience

• Experience of exceeding customer metrics targets through effective management
• Experience of delivering coaching/training in the moment to colleagues
• Management experience, including managing capability and performance
• Experience of developing colleagues through delivery of technical training
• A track record of success in delivering against sales targets
• Experience of meeting compliance standards across Health and Safety and quality
• Excellent communication skills, verbally and in writing
• Experience of labour force scheduling, with proven time management skills
• IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
• A current full valid driving licence

Benefits

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services