Centre Manager

Halfords; Catford; On-site; GBP 40,000; Full time

Job summary

A leading automotive service provider in England is seeking an Autocentre Manager to lead their team and enhance customer satisfaction. This pivotal role includes responsibilities such as training team members, ensuring compliance with health and safety standards, and driving business performance. Applicants should have proven leadership skills, a valid driving licence, and a passion for customer service. The position offers a competitive salary, an uncapped bonus scheme, and numerous benefits to support career advancement.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on retail products

Health Cash Plan

Pension Scheme

Financial planning support

Qualifications

• Proven leadership and team management skills in the automotive industry.
• Ability to deliver high customer satisfaction through effective management.
• Experience in coaching teams and providing training for development.
• Knowledge of Health and Safety compliance standards.
• Capability of managing a high sales turnover and KPIs.
• Strong verbal and written communication skills.
• Proficient in IT, open to learning in-house systems.
• Exceptional time management skills.
• Valid driving licence is a must.

Responsibilities

• Lead the Autocentre team to achieve business targets.
• Ensure excellent customer journey and satisfaction.
• Provide in-the-moment training and development for team members.
• Manage compliance with Health and Safety standards.
• Monitor sales performance and KPIs.

Skills

Leadership and team management

Customer satisfaction management

Coaching and team development

Health and Safety compliance

Sales turnover management

Excellent communication

IT proficiency

Time management

Valid driving licence

Job description

Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management Engaging and motivational, coaching-based approach to team development and able to provide in the moment training Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI's Excellent communication skills, verbally and written IT Proficient, with the willingness to learn in-house systems Good time management A current valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business.

Ready for the next step in your career as an Autocentre Manager with the UK's largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don't delay apply today!

Qualifications

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI's
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

Salary & Bonus

• £40,000 per annum + bonus
• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week (This centre is closed on a Sunday)
• Earn extra with our refer a friend scheme - T&C's Apply.

Benefits

• Benefits Include: 5.6 weeks' annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream - access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan - to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.