Central Service Coordinator Clean Start

We build homes for sale or rent across the country; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading housing association in Manchester is looking for a Central Services Coordinator to join their Estate Services team. The role involves managing customer queries, scheduling site works, and ensuring data accuracy in a fast-paced environment. Candidates should exhibit strong organizational skills, IT proficiency in CRM systems and Excel, and a proactive mindset. Join a company dedicated to social impact and deliver exceptional service to enhance community well-being.

Benefits

Excellent pension plan

28 days of annual leave

Employee Assistance Programme

Qualifications

• Experience managing high-volume customer or staff queries in a complex environment.
• Strong IT skills with a detail-focused approach.
• Understanding of safeguarding principles.

Responsibilities

• Be the first point of contact for residents and staff, delivering excellent customer service.
• Schedule and prioritize work for site-based operatives.
• Monitor and audit data inputs for accuracy and compliance.

Skills

Organisational skills

Customer service

IT skills

Proactive mindset

Communication skills

Tools

CRM systems

Outlook

Excel

Job description

Title : Central Services Coordinator

Contract Type : Permanent Full time 36.25 hours per week

Salary : 24700 per annum

Grade : 4

Reporting Office : ManchesterTrafford

Persona : Office based from CleanStart office

Working Pattern : 8 to 4pm Monday to Friday

Closing Date : 22nd December at 9am

Interview Dates : 6th January 2026

Role Profile

Benefits include : Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days Lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Cleanstart Team at L&Q

Are you organised proactive and great with people Do you thrive in a fast-paced environment where no two days are the same Were looking for a Central Services Coordinator to join our Estate Services team playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.

This is an ideal role for someone who enjoys multitasking problem-solving and supporting operational teams to deliver excellent results.

By joining us youre not just stepping into an operational role youre becoming part of a company deeply committed to social impact.

L&Q runs a wide range of initiatives designed to support people facing disadvantage including our award-winning CleanStart programme ( CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment stability and a chance to thrive.

As part of Estate Services youll play your part in a team that helps residents feel safe supported and proud of where they live. Youll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.

If this sounds like you we would love for you to apply!

Your impact in the role

As a Central Services Coordinator youll be the first point of contact for residents staff contractors and internal teams. Youll manage a high volume of queries schedule work for our on-site staff maintain accurate data in our systems and help ensure we deliver a reliable efficient and compliant service.

Youll work closely with Grounds Maintenance Cleaning Property Services Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.

This role is central to how we deliver services ensuring customers receive fast consistent and high-quality support.

• Acting as the first point of contact for residents colleagues and external stakeholders delivering excellent customer service across phone email CRM and web channels.
• Scheduling and prioritising work for site-based operatives ensuring tasks are completed efficiently and within agreed timescales.
• Monitoring and auditing data input from operatives ensuring all records are accurate up to date and compliant.
• Producing performance updates and highlighting risks issues or trends to Team Leaders and Operations Managers.
• Working collaboratively with internal teams contractors and partners to resolve queries quickly and efficiently.
• Supporting Team Leaders with staff development needs including mandatory training digital inclusion and reasonable adjustments.
• Escalating safeguarding concerns risks or service failures in line with policy.
• Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.

What you'll bring

• Experience managing high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
• Strong IT skills (CRM systems databases Outlook Excel).
• A methodical and detail-focused approach with a commitment to data accuracy.
• Confident communication skills across multiple channels.
• A proactive solutions-focused mindset with sound judgement.
• Understanding of safeguarding principles.
• Ability to build strong working relationships with a wide range of internal and external partners.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q

Wereone of the UKs leading housing associations and developers. We were founded on a simple belief : high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorth Westof England.

At L&Q people are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge todemonstrateour commitment to end mental health discrimination in the hereto read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click hereto find out more about L&Q and why you should join us!

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1