CCTV Maintenance Technical Manager

Retail Human Resources plc; Welwyn Hatfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail organization in the UK is looking for a Lead CCTV Operations professional to enhance the safety and efficiency of its CCTV systems. This role involves proactive monitoring, system upkeep, and strategic improvements to ensure operational continuity. The ideal candidate should have expertise in both analogue and IP CCTV technologies and possess relevant engineering qualifications. Opportunities for ongoing training and career development are included.

Benefits

Annual bonus scheme of up to 20%

25 days holiday plus personal day

Private medical insurance

Comprehensive maternity and paternity leave

Free 24/7 virtual GP service

Employee Assistance Programme (EAP)

Qualifications

• Hands-on knowledge of both analogue and IP technologies.
• Experience with CCTV system architecture and maintenance.
• Knowledge of network topology and configuration.

Responsibilities

• Lead the technical service support function for CCTV.
• Optimize efficiency in CCTV maintenance.
• Ensure compliance with security standards.
• Collaborate with IT for CCTV network integration.

Skills

CCTV systems engineering

Problem-solving

Customer/stakeholder management

Change management

Education

Engineering/IT/CCTV qualification

Networking certifications (e.g., CompTIA Network+, Cisco CCNA)

IOSH qualification (desirable)

Tools

CCTV software platforms and video management systems (VMS)

Network equipment (switches, routers, firewalls)

Job description

Lead CCTV operations at Tesco to ensure safety and efficiency for all. Joining a skilled team, you will take charge of the proactive monitoring, upkeep, and enhancement of CCTV systems across our estate. Your responsibilities will be instrumental in preventing losses, responding to incidents, and ensuring operational continuity to safeguard individuals, assets, and brand reputation.

This role demands a high level of technical proficiency, strong problem-solving abilities, and a proactive attitude. You’ll need to be confident in diagnosing faults, implementing situational and systemic solutions, and ensuring compliance with data protection and security standards. In return, you’ll benefit from ongoing training, career development opportunities, and the chance to contribute to one of the UK’s most trusted retail brands.

Responsibilities:

• Providing and coordinating the technical service support function for CCTV category.
• Reviewing our current CCTV maintenance model to find opportunities for improvement, and exploring creative methods to optimize efficiency and availability.
• Ensuring comprehensive technical comprehension and supervision of traditional and IP CCTV systems, encompassing configuration, fault diagnosis, and integration with network infrastructure (e.g., switches, routers, firewalls, VLANs).
• Collaborating with IT and networking collaborators to integrate CCTV systems into Tesco’s secure network to ensure ongoing connectivity for remote monitoring operations.
• Supporting the internal specialist CCTV field team to respond to any future business-led initiatives, ensuring capability to provide effective continued service support.
• Additional responsibilities including Cash Conveyance & Checkout systems technical support.
• Establishing effective relationships with wider teams, colleagues and supporting contractors, communicating & managing expectations where necessary.
• Collaborating with team members and external partners to improve and implement strategies.
• Resolving blockers to success through clear communication and collaboration with peers and senior stakeholders.
• Keeping up to date with any industry & legislative changes, and implementing change to process if required, passing on this information and knowledge to wider teams.
• Oversight and understanding of technical issues highlighted by “field” based colleagues/contractors, developing resolutions, delivering “best practise”, implementing change if needed to deliver estate wide solutions.
• Site visits as required in line with technical categories, regarding incidents/investigations/information gathering.
• Proficiently guiding own progress and advancement without focusing on specific measurements.

Requirements:

• Engineering experience in CCTV systems, with hands-on knowledge of both analogue and IP technologies
• Engineering/IT/CCTV qualification, ideally with networking certifications (e.g., CompTIA Network+, Cisco CCNA)
• Customer/stakeholder escalation management
• Continuous Improvement
• Change Management
• Working with external regulatory bodies
• IOSH qualification (desirable)

Technical Competencies:

• Analogue CCTV system architecture and maintenance
• IP CCTV systems: configuration, diagnostics, and remote access
• Network topology: switches, routers, firewalls, VLANs
• CCTV software platforms and video management systems (VMS) – including Target

Benefits:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Tesco is committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.