Casual Customer Services Advisor

Pyramids Centre; Portsmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading leisure and event venue operator in Portsmouth is seeking a Casual Customer Services Advisor. You will provide great customer service, assist in membership sales, and manage bookings. The ideal candidate will have strong communication skills and a customer-focused mindset. This position offers flexible working hours, including weekends and evenings, along with a range of perks such as gym membership and training opportunities.

Benefits

Gym and Swim membership (eligibility criteria applies)

Onsite parking (dependent on site)

Training and development opportunities

Holiday allowance

Pension (subject to eligibility criteria)

Flexible casual working hours, including weekends, bank holidays and evenings

Responsibilities

• Provide a great customer service experience to everyone who visits our centre.
• Work towards assisting the centre in achieving its membership sales targets.
• Administer and maintain our membership schemes.
• Administer a booking system.

Skills

Excellent communication and customer service skills

Good IT and administration skills

Understanding of the importance of customer care

Experience in dealing with customers

Job description

Post Title: Casual Customer Services Advisor

Site Location: BH Live Active – Pyramids – Portsmouth

Salary: Up to £12.21 per hour

Contract Type: Casual

The role:

BH Live is recruiting for Casual Customer Services Advisors to join our team, you will be based at BH Live Active Pyramids, which has high-quality fitness facilities including a cardio zone, free weights, functional fitness, group cycle studio and PULSE studio.

BH Live Active, Pyramids also offers a wide range of fitness classes. Classes include Les Mills, yoga, group cycling and much more

You will:

• Provide a great customer service experience to everyone who visits our centre
• Work towards assisting the centre in achieving its membership sales targets
• Administer and maintain our membership schemes
• Administer a booking system

You will need:

• Excellent communication and customer service skills
• Good IT and administration skills
• An understanding of the importance of customer care
• Experience in dealing with customers

Click here to view the job description for this role.

Due to the nature of our business hours of work will include weekends, bank holidays and evenings.

We offer:

• Gym and Swim membership (eligibility criteria applies)
• Onsite parking (dependent on site)
• Training and development opportunities
• Holiday allowance
• Pension (subject to eligibility criteria)
• Flexible casual working hours, including weekends, bank holidays and evenings

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.