Casual Customer Service Advisor Stansted

National Express; Mill End; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading transport company is looking for Customer Service Advisors to join their team at Stansted Coach Station. This role involves delivering excellent customer service, assisting with ticket sales and ensuring safety standards. Candidates should have front-line customer service experience and be flexible to work shifts in a busy environment. Opportunities for personal development are available, and the company promotes an inclusive workplace.

Qualifications

• Experience of front-line customer service in a fast-paced environment.
• Ability to work in a team or independently on your own initiative.
• Good levels of health, stamina and fitness to handle the physical demands of the role.

Responsibilities

• Deliver excellent customer service consistently.
• Communicate information to customers and colleagues effectively.
• Assist customers and support driver teams.
• Promote a cohesive and engaged working environment.

Skills

English language skills

Front-line customer service

Teamwork

Initiative

Health, stamina, and fitness

Job description

We have a fantastic Casual opportunity for Customer Service Advisors to join our team at Stansted Coach Station.

Location: Stansted Coach Station

Schedule: No guaranteed hours Although offered shifts can be between 07:30 am and 02:40 am, Monday to Sunday. Maximum shift length: 9.5 hrs

Assessment Date: Wednesday 15th October (onsite)

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Stansted, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

What you'll do...

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment

What you'll need...

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We may close applications early if we receive a high volume of interest, so don’t delay – apply today!

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.