Enable job alerts via email!

Castle hotel Night Porter

Mitchells & Butlers PLC

High Peak

On-site

GBP 20,000 - 25,000

Full time

Today
Be an early applicant

Job summary

A leading hospitality company in High Peak is seeking a Night Porter to be the first point of contact for guests, ensuring a warm welcome and managing various duties. The ideal candidate is passionate about guest care, has a can-do attitude, and excels under pressure. Benefits include flexible shifts, a 33% dining discount, and financial wellness tools. Join a team where fun and lifelong friendships are part of the experience.

Benefits

33% discount across all brands
Flexible shifts
Pension
28 days paid holiday
High-street shopping discounts
Free shares
Employee helpline

Qualifications

  • Must have a strong understanding of what excellent guest service looks like.
  • Ability to handle guest complaints effectively.
  • Flexibility to adapt to varied tasks.

Responsibilities

  • Be the first point of contact for late arrivals and walk-ins.
  • Ensure warm and genuine welcome for guests.
  • Perform cleaning tasks within front of house and external areas.
  • Prioritize safety and security of guests.
  • Evacuate guests in the event of a fire.
  • Handle telephone enquiries and guest complaints.

Skills

Passionate about guest care
A can-do attitude
Professionalism under pressure
Great eye for detail
Excellent verbal communication
Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE
  • Be the first point of contact when checking in late arrivals and walk-ins
  • You’ll ensure a warm, friendly and genuine welcome
  • The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
  • You’ll ensure guest and business safety and security is top priority at all times
  • In the event of a fire, evacuating all guests and team from the business safely and quickly
  • You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS
  • Passionate about guest care
  • A can-do attitude
  • Professionalism under pressure
  • Great eye for detail
  • Enjoys and wants to be an active member of a team
  • Excellent verbal communication
  • An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
  • Flexible shifts - to fit around the other important things in life.
  • Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
  • Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
  • Never a dull moment - fun, laughs and lifelong friends!
  • Team Socials – work hard, play hard!
  • On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

#IKC

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.