Cashdesk Supervisor

Metropolitan Gaming; City of Westminster; On-site; GBP 40,000; Full time

Job summary

A leading gaming company in the UK is seeking a Cashdesk Supervisor to ensure efficient cash operations and compliance with regulations. The role includes supervising cashdesk cashiers, overseeing transactions, and handling customer inquiries while maintaining strict security protocols. Ideal candidates will demonstrate strong supervisory skills and adaptability to flexible schedules. Benefits include extensive discounts, sick pay, and a company pension scheme.

Benefits

50% off food and beverages

Company Sick Pay

Company Pension

Life Assurance

Employee assistance program

Qualifications

• Must be aged 18 or above and have the right to work in the UK.
• Flexible scheduling is required.
• Experience in a supervisory role in cash handling is preferred.

Responsibilities

• Supervise and train cashdesk cashiers.
• Oversee cash and electronic transactions.
• Ensure compliance with company policies and AML procedures.
• Monitor cash levels and coordinate replenishments.
• Prepare and review financial reports.

Skills

Supervisory skills

Cash handling

Customer service

Regulatory compliance

Team support

Job description

We are looking for a Cashdesk Supervisor to carry out duties efficiently always ensuring that the cashdesk functions in an effective manner. When required to act in a supervisory capacity to ensure all duties of other cashiers are controlled in a manner which ensures total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence or fraud.

Responsibilities

• Supervise, train, and support cashdesk cashiers to ensure efficient and compliant operations.
• Carry out and oversee all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts.
• Ensure compliance with company policies, safer gaming regulations, and anti-money laundering (AML) procedures.
• Monitor cash levels and coordinate cash replenishments and transfers securely.
• Verify and reconcile all transactions and balance cashdesk funds throughout and at the end of shifts.
• Prepare and review financial and operational reports; investigate and resolve discrepancies.
• Enforce strict adherence to internal controls, security protocols, and surveillance procedures.
• Handle customer disputes and inquiries professionally while maintaining confidentiality and integrity.
• Assist in audits and compliance checks conducted by internal or external bodies.
• Maintain updated knowledge of gaming laws, exchange rates, and casino promotional programs.
• Support management in scheduling, performance evaluations, and staff development.

Service Behaviours

Our Cashdesk Supervisors are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Requirements

Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Cashdesk Supervisors will spend a large portion of their shift on their feet working directly with the public.

About Metropolitan Gaming

At Metropolitan Gaming, we don't just offer jobs-we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

• 50% off food and beverages in all our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Salary

£39,210 (inclusive of Key Property Payment - £3600)