Case worker - Belfast

Depaul; Belfast; On-site; GBP 28,000; Full time

Job summary

A community support organization in Belfast is seeking a Case Worker to support service users experiencing homelessness. In this role, you will use holistic approaches to empower individuals, develop personalized support plans, and collaborate with external agencies. A Level 3 qualification in social care is required, along with relevant experience. This position offers a permanent role with competitive benefits including enhanced annual leave.

Benefits

Enhanced Annual Leave

Paid Sick Leave

Company maternity & paternity pay

Contributory Pension scheme

Health Cash Back & Rewards Plan

Christmas Savers club

Bluelight discount card

Qualifications

• Formal Level 3 qualification in a social care field or equivalent with 2 years of relevant work experience.
• At least 3 years of experience and 3 formal Level 2 qualifications.
• Ability to work on a rota basis.

Responsibilities

• Provide person-led support to service users.
• Develop and assess needs and support plans.
• Ensure health and safety standards are met.
• Maintain client records and manage risks.

Skills

Experience in social care

Ability to work under pressure

Effective communication skills

Education

Level 3 qualification in social care

Job description

CASE WORKER - Homelessness - Belfast

£27,490.20 per annum
Permanent
35 hours per week - rota based
Stella Maris - 28 Garmoyle Street, Belfast, BT15 1DY

Stella Maris

Stella Maris operates on a 24-7 basis (split between day and night support teams), it is a low threshold service working with people who have a long history of street drinking and homelessness, some of whom do not wish to cease drinking. The project delivers services based on the principles of harm reduction. The project provides in‑house catering for all residents.

Your new role

You will be a member of a multi‑disciplined team using holistic approaches to support Depaul service users. Working to a housing‑led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively form strong relationships and gain service users' trust, striving to provide the best possible service levels at all times.

Service user focus

• To provide service user support in a person‑lead manner, which is both professional and respectful.
• Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
• In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.
• To work with service users and relevant external agencies in order to deliver meaningful and effective key working.
• To support service users to integrate with their communities in line with good neighbourhood principles.
• To advocate on behalf of service users to achieve the best outcomes for them.
• Provide outreach work within the community based on service delivery needs.

Health & Safety

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To undertake assigned duties regarding the overall health and safety and security of the service and utilise available security systems to manage risk relevant to the service.
• To ensure completion of all relevant wellbeing and health and safety checks.

Administration & Record Keeping

• Carry out service administration tasks such as upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the role.
• Remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other duties

• To be a contributing team player, taking part in handovers, team meetings, core training, mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent.
• To at all times undertake your role in a professional manner, maintaining a high quality standard of work in line with Depaul Values and ethos.

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation.

Essential Criteria

• A formal Level 3 qualification in a social care field, e.g. diploma in health and social care or equivalent, and at least 2 years paid relevant work experience.

OR

• At least 3 years paid relevant work experience and 3 formal qualifications at Level 2 to include Math and English, e.g. GCSEs or NVQ.
• Ability to work on a rota basis.

Closing date for applications: 28th November 2025. Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.