Case Manager

Co-op Group; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail cooperative is seeking a Legal Case Manager to support clients through challenging times following bereavement. The role involves managing cases with care, preparing documentation, and engaging with clients. No prior legal experience is required as full training will be provided. This position offers an attractive salary with performance incentives and a hybrid work arrangement.

Benefits

Pension with up to 10% employer contributions

Performance-based incentive scheme up to 10%

28 days holiday plus bank holidays

Wellbeing benefits

Training and support for career development

Discounts on Co-op products

Qualifications

• Experience in law, recruitment, insurance, finance, or case management.
• Ability to learn new systems quickly.
• Excellent ability to prioritize in a fast-paced environment.

Responsibilities

• Manage caseloads and deliver on performance targets.
• Guide customers through legal processes with empathy.
• Prepare necessary documents and track transactions.

Skills

Customer service skills

IT proficiency

Organizational skills

Communication skills

Attention to detail

Emotional resilience

Job description

Overview

Legal Case Manager
From £26,000 plus performance based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B).
Monday-Friday, 37.5 hours.
Manchester, Stratford-Upon-Avon, Bristol. You\'ll complete your 6-month training at one of our offices, then you\'ll have the option to work in a hybrid way.

We\'re looking for case managers to join our Co-op Legal Services probate team. You don\'t need legal experience for this role, as we\'ll provide full training to get you up to speed and, as a growing business, we\'re passionate about developing our colleagues through our internal career progression framework. If you\'re looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.

Why this job matters

In this role, you\'ll be there for our customers during one of life\'s most difficult moments following a bereavement. You\'ll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you\'ll help make a tough time a little easier. It\'s a chance to make a real difference to our customers\' lives at a time when they need us most.

What you\'ll do

• Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers.
• Be supported by the latest technologies, including AI, to assist you in the management of files.
• Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances.
• Use a case management system to manage your work, making sure it\'s always accurate and up to date.
• Engage with third parties, in particular financial institutions, and government bodies.
• Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions.

This role would suit people who have

• A background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end.
• IT proficiency with the ability to learn new systems quickly.
• Excellent customer service skills with the ability to put the customer\'s interests at the heart of what you do.
• Great organisational skills; you\'re able to manage your own workload and prioritise in a fast-paced environment.
• Great verbal and written communication skills with the confidence to speak to clients on the phone.
• A keen eye for detail and accuracy.
• Emotional resilience and the ability to be professional even in difficult situations.

Why Co-op?

At Co-op, we\'re owned by our members. And because we\'re owned by you, we can do right by you. So when you join us, you\'re not just taking a job, you\'re joining a movement. We\'re an organisation that puts people and communities first, and we\'re powered by purpose. We want this to be a place where you can thrive, so you\'ll also receive:

• a pension with up to 10% employer contributions
• incentive scheme up to 10% after probation depending on performance
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• wellbeing benefits to support your physical, financial and mental health
• coaching, training and support such as study leave to help you develop your skills and progress your career
• discounts on Co-op products and services

Building an inclusive work environment

We\'re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process, you\'ll be asked to complete an online assessment, it will take you around 20 minutes to complete this.

If you\'re successful in your application, we\'ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.