Case Management Officer

Manchester City Council; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Manchester seeks Case Management Officers to perform financial assessments for adult social care services. Candidates should possess excellent communication skills and the ability to handle sensitive situations. The post offers hybrid working arrangements, alongside the necessary training and support for various ICT systems used in the role.

Benefits

Generous flexitime scheme

Free parking

Access to local amenities

Qualifications

• Ability to communicate with vulnerable citizens and manage sensitive information.
• Competence in information navigation within specific local authority systems.
• Strong initiative and team collaboration skills.

Responsibilities

• Carry out financial assessments for adult social care contributions.
• Communicate with clients and professionals regarding financial processes.
• Manage and prioritize a caseload of financial assessments.

Skills

Excellent communication skills

Diary management

Financial process administration

Attention to detail

Emotional resilience

Flexibility to travel

Tools

Liquid Logic

ContrOCC

Microsoft products

Job description

Overview

We have vacancies within the Charging team for Case Management Officers. This team is based within the Revenue and Benefits Service Area. The role involves carrying out a financial assessment to establish how much a citizen has to contribute towards the cost of their Adult Social Care service.

Responsibilities

• Use a variety of ICT systems to obtain financial information and administer financial processes.
• Communicate with vulnerable citizens, their relatives and professionals to obtain the financial information required.
• Work to tight deadlines in a busy environment where most customer contact is by letter, email, and over the telephone.
• Manage a daily caseload from start to conclusion, continually reviewing and prioritising unfinished cases.
• Draft and send letters to citizens about the cost of their care package and how much they must contribute; provide breakdowns of accounts, financial assessments, and payment instructions.
• React positively to change and adapt to new information and updates as they come to light.
• Liaise with Social Workers and Care Managers, and communicate with vulnerable people and professionals about financial matters at difficult times.
• Undertake thorough checks to identify a citizen’s income and expenditure when completing a Financial Assessment; interpret information from various sources.
• Ensure sensitive information and, where applicable, legal information is handled in line with Data Protection guidance when collecting and storing documents.

Skills and Requirements

• Excellent communication skills, diary management, and the ability to work on your own initiative as well as in a team.
• Ability to administer financial processes, understand benefit information, and navigate and investigate information within Liquid Logic, ContrOCC, Academy and Searchlight.
• Competence in using different computer systems and packages such as Microsoft products; training will be provided to learn systems used (Controcc/ContrOCC, Liquid Logic, DWP system).
• Emotionally resilient with the ability to handle distressing or sensitive information about a person’s circumstance.
• Strong attention to detail and the ability to manage and prioritise workload.
• Flexibility to travel to Manchester City Centre for training and other locations within Manchester as required.

Working Arrangements and Location

The successful candidates will benefit from a generous flexitime scheme. This post will be Hybrid working, however most training will be face to face and our office is based at Alexandra House in Hulme, Manchester, with local amenities including a leisure centre, supermarket and free parking.

You must also be able to travel to Manchester City Centre for training and other locations within Manchester as required.