Case and Workflow Business Analyst

Financial Conduct Authority; Leeds; Hybrid; GBP 52,000 - 66,000; Full time

Job summary

A financial regulatory organization in Leeds is seeking a skilled Case and Workflow Business Analyst to contribute to strategic change. You will explore business needs and lead workshops while enhancing digital product delivery. Ideal candidates should have prior experience in regulatory business analysis, strong data analysis skills, and familiarity with Salesforce. The role offers flexible working conditions and a competitive salary package.

Benefits

25 days holiday plus bank holidays

Hybrid working

Private healthcare

Non-contributory pension

Life assurance

Income protection

Qualifications

• Prior experience in business analysis within regulatory or financial services environments.
• Ability to produce clear, well-structured documentation.
• Strong data analysis skills.

Responsibilities

• Explore and document business needs through user journeys.
• Lead engaging workshops to uncover challenges and map processes.
• Contribute to ongoing enhancements of case management tools.

Skills

Business analysis in regulatory or financial services

Stakeholder engagement

Designing business processes using CRM tools

Data analysis

Process improvements

Salesforce familiarity

Tools

Salesforce

Job description

Overview

Case and Workflow Business Analyst

Department – Supervision, Policy and Competition (SPC)

Division – Business Directed Change, Controls, Capabilities and Frameworks

Salary – National (Edinburgh and Leeds) ranging from £52,400 to £65,500 and London £57,700 to £72,000 (salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. About the FCA.

Join the Controls, Capabilities and Frameworks (CCF) Directorate, where we support consistent and effective ways of working across Supervision, Policy and Competition (SPC)—the FCA’s largest front-line division.

We’re looking for a skilled and supportive Business Analyst to contribute to strategic change within our Business Directed Change (BDC) department. You’ll help deliver projects that strengthen our data-led, outcomes-focused approach to regulation, while enabling inclusive, user-centred solutions through Salesforce service and transformation.

This newly created role offers the chance to shape new ways of working, bringing business and technical teams together to improve our Regulatory Case Management System (RCMS). You’ll use your strong analytical and communication skills to help drive meaningful progress and continuous improvement.

What will you be doing?

• Explore and document business needs through user journeys, workflows, and data insights, ensuring clarity and alignment across teams
• Partner with the Business Architect to shape inclusive, effective design solutions that support our case management strategy
• Lead engaging workshops to uncover challenges, map processes, and identify opportunities for improvement
• Define clear, actionable acceptance criteria and support delivery validation with the Business Product Owner
• Contribute to ongoing enhancements of our case management tools, encouraging innovation and adaptability
• Use data-led insights to guide prioritisation across backlogs, new ideas, and strategic change initiatives

What you will get from the role

• Build a strong understanding of FCA operations and contribute to best practice in digital product delivery.
• Help shape the future of our Regulatory Case Management service through meaningful input and insight.
• Play a key role in evolving our agile ways of working, supporting business-led product ownership.
• Connect with senior stakeholders on high-impact, strategic programmes.
• Join a supportive team that values learning, shared success, and personal growth

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process (to learn more about the Disability Confident Scheme).

Minimum

• Prior experience in business analysis within regulatory or financial services environments
• Prior experience engaging senior stakeholders to gather requirements and support decision-making
• Prior experience designing business processes using CRM tools to enable high-volume case management

Essential

• Ability to produce clear, well-structured documentation on complex topics for varied audiences
• Strong data analysis skills, with the confidence to translate insights into meaningful narratives
• Proven success in delivering outcomes and making sound decisions in fast-paced, product-led environments
• Experience leading process improvements and supporting change through business case development
• Comfortable working across matrix teams, with a flexible and inclusive approach to delivery
• Familiarity with Salesforce and case workflows, with an understanding of systems, data architecture, and user-centred design
• Skilled in problem-solving with a practical, solution-focused mindset
• Resilient and curious, able to adapt and grow in evolving environments

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Senior Associate- Regulatory
• Advert Closing Date: Midnight on 5th October 2025
• CV Review/Shortlist: 6th-8th October 2025
• Interview: w/c 13th October 2025

When submitting your application, please tailor your CV to highlight how you meet the minimum and essential requirements above

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Steve Christopher on [e-mail]

Applications must be submitted through our online portal. Applications sent via email will not be accepted