Carluke, Weekend STARS Front of House, Brand Ambassador

Securitas; Carluke; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading security service provider in Carluke is hiring a part-time Brand Ambassador for Front of House duties. This role combines high-level customer service with security responsibilities, ensuring a safe, professional environment for visitors and staff. Candidates should be customer-oriented, have excellent communication skills, and a flexible, trustworthy nature. Join Securitas's team and enjoy opportunities for growth along with various perks including health plans and financial wellbeing resources.

Benefits

STRIVE discounts

Dental Plans

HSF Health Plan

Cycle to Work

Specsavers discounts

WeCare support

Toothfairy guidance

Pension Plan

Payroll ISA

Free Mortgage Advice

Death in Service Benefit

Qualifications

• Available for shifts on Saturday and Sunday, daytime hours, 08:00 - 16:30.
• 5-year checkable history required.
• Experienced in customer service, ideally in a corporate environment.

Responsibilities

• Meet and greet all staff, visitors, and contractors professionally.
• Deliver a high-end customer-focused experience.
• Ensure workplace standards are visually impressive.
• Build strong rapport with customers and clients.

Skills

Excellent customer service

Strong communication skills

Ability to work under pressure

Administrative skills

Punctuality

Tools

MS Office

GSuite

Job description

Carluke, Weekend STARS Front of House, Brand Ambassador

• Part-time

Overview

STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team working for one of our high-profile clients in Carluke, ML8 4EA.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity and culture of both

Qualifications / Requirements

• Saturday & Sunday availability
• Shifts - Daytime hours, 08:00 - 16:30
• 5 year checkable history
• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

What You Can Expect

Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise: Opportunity, People, Purpose.

Diversity & Inclusion

We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks and initiatives such as the Race at Work Charter and the Armed Forces Covenant, and celebrate diversity with events like BS L Week, International Women’s Day, PRIDE and Black History Month.

• STRIVE – Securitas Perks discounts
• Dental Plans - dental cost support
• HSF Health Plan - healthcare cash plans
• Cycle to Work – save on a bike and gear
• Specsavers – savings on eye tests and glasses
• WeCare – online GP and mental health support
• Toothfairy – online dental guidance
• Pension Plan – employer contributions and tax relief
• Payroll ISA – long-term savings
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit – Life Assurance for permanent employees

Take the Next Step

Take the next step and join a team that values you. Click I’m Interested and start your career with Securitas UK today.