Care Services Customer Partner

Boots Opticians; Nuneaton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading optical retailer in Nuneaton is seeking a Care Services Partner to ensure excellent customer care in a pharmacy setting. Responsibilities include planning the service workload, working closely with care homes, and supporting dispensing duties. Ideal candidates will have an NVQ2 in Pharmaceutical Science. Company offers various benefits, including a retirement savings plan and flexible benefits scheme.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience with problem-solving in a healthcare environment focused on customer satisfaction.

Responsibilities

• Plan the Care Services workload for excellent service.
• Work with local care homes to deliver outstanding care.
• Resolve queries raised by care homes.

Skills

Problem solving in a healthcare environment

Excellent customer care

Education

NVQ2 in Pharmaceutical Science or equivalent

NVQ3 in Pharmaceutical Science or equivalent

Job description

Job Description

This role is a Care Services Partner responsible for providing a single point of contact for care home customers, ensuring excellent customer care while leading the operational running of the care services pharmacy.

About the role

As a Care Services Partner, you will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include

• Planning the Care Services workload to ensure that your team provides the very best service possible.
• Working in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
• Resolving queries and issues raised by care homes.
• Supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Collaborating with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
• Working across all parts of the pharmacy in the store, including the healthcare counter.

What you’ll need to have

• NVQ2 in Pharmaceutical Science (or equivalent).
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

• NVQ3 in Pharmaceutical Science (or equivalent).
• A full driving licence as you’ll visit the Care Homes you’re supporting.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's Next

If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.