Care Navigator

The Chestnuts; Sittingbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local GP practice in Sittingbourne is seeking a full-time or part-time Care Navigator. You will be responsible for greeting patients, managing appointments, and serving as a primary contact for the clinical team. A good standard of education and experience in a GP surgery or customer-facing role are essential. This position offers 37.5 hours of work per week and requires flexibility in hours.

Qualifications

• Must be flexible, able to work under pressure, and enjoy working within a team.
• Previous experience in a GP surgery or customer-facing role is essential.

Responsibilities

• Greeting and directing patients, managing the appointment system.
• Answering phone calls from patients and agencies.
• Acting as the central contact point for patients and liaising with the clinical team.

Skills

Effective communication

Teamwork

Flexibility

Customer service

Education

Good standard of education

Job description

Overview

Applications are invited for the post of full time or part time Care Navigator for our busy GP Practice located in the heart of Sittingbourne town centre.

Working hours are 37.5 hours per week, Monday to Friday, on a split shift rota system. Some evenings and early mornings are required.

Responsibilities

• Greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
• Answering the telephone to patients and outside agencies.
• Act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services.

Qualifications

• The successful applicant must be flexible, be able to work under pressure and enjoy working within a team.
• A good standard of education and previous experience of working in a GP surgery or in a customer facing role are essential.

About the Practice

The Chestnuts Surgery is a secure and well-established GP surgery committed to providing high quality general medical care and enhanced services to our practice population.