Care Manager

The London Care Group Ltd; Ilford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A care service provider in the United Kingdom is looking for an operational manager to oversee service quality and compliance. The role requires strong management skills, experience in care service operations, and the ability to handle multiple tasks effectively. Responsibilities include staff management, risk assessments, and ensuring regulatory standards are met. Flexibility in working hours is essential as evenings and weekends may be required.

Qualifications

• Sound understanding of CQC KLOE.
• Experience in budgeting / monetary management.
• Experience of delivering medication support.

Responsibilities

• Manage service rotas and weekly reviews.
• Conduct risk assessments and support planning.
• Ensure compliance with Health and Safety regulations.

Skills

Good numeracy and literacy skills

Excellent communication skills

Management of care and support planning

Planning and organisational skills

Ability to work under pressure

Ability to manage teams

Education

NVQ Level 3 or 5

Relevant management qualifications

Job description

JOB PURPOSE

To have operational responsibility for care and support in at least one of the services within the company and to ensure that services work within contract specifications.

Accountabilities and Responsibilities

1. To share responsibility with the Service Manager for devising service rotas and review them on weekly basis.
2. To arrange / attend meetings with stakeholders
3. To have responsibility for monitoring repairs in the services, to report these repairs to the company handyman and to ensure their satisfactory completion
4. To ensure support planning and risk assessment within the service is on regular basis and that it’s in line with person-centred principles. To ensure that they are reviewed within agreed timescales.
5. To ensure that the quality of all relevant paperwork is at the required standards. If not, to ensure that staff gets the required training, mentorship, guidance aiming to improve the quality and the consistency of the documentation.
6. To ensure that the service / services comply with Health and Safety and Fire safety regulations. Regular checks and audits to be carried out and evidence of these to be provided.
7. To ensure that the vulnerable service users are having in place effective and person-centred Personal Emergency Evacuation plans
8. To have good understanding of the service contract including the number of contracted hours and management of rota time.
9. To be able to effectively manage complaints and deal with each one of them in a positive and transparent way which ensures that lessons learnt result in service improvement.
10. To manage, supervise and develop staff, working to agreed standards, policies and procedures. To ensure agency staff usage is in line with annual budgets and contracts.
11. To ensure that the service has enough of flexible (bank) workers which prevents the excessive agency staff usage.
12. To develop and improve service quality and to carry out announced and unannounced file audits and spot checks.
13. To carry out regular staff observations and supervisions.
14. To coordinate daily financial transactions within the service. To spot check and audit residents finances and house Petty cash
15. To ensure that safeguarding policies and procedures for the protection of children and vulnerable adults are implemented, promoted and managed effectively within the area of responsibility.
16. To take active part in daily, weekly, monthly , 3 monthly , 6 monthly or annual audits and to ensure that these audits are evidenced by completing the designated audit paper work.
17. To ensure that monthly key working sessions, residents and staff meetings are taking place and that the quality of the minutes is to the required standards
18. To ensure the service users are attending to health check appointments- planned, unplanned, annual checks and that the outcome from them is evidenced.
19. Ensure that the service users are weighed on monthly basis and that the weight charts are monitored for any significant weight fluctuations. Actions to be taken if such fluctuations are observed, i.e book GP appointment
20. To actively communicate with service users, staff, professionals involved in the care and support of the service users. Ensure good and regular communication is maintained with the families of the service users. Ensure that these are well evidenced.
21. To be able to represent the company externally including contributing to partnership working with other professional agencies and stakeholders to achieve a high quality service and promote the service externally.
22. To support service users to deal with any benefit related issues. To be able to support clients to apply for Universal credit and Housing Benefit.
23. To monitor if the service users are paying towards their weekly service charges and rent and to be able to act promptly in order to ensure that the vulnerable clients don’t build up rent / service charge arrears.
24. To be able to participate or lead on pre-admission assessments for new potential clients.
25. To have in place effective recruitment procedures which are in line with the company required procedures / timescale. To ensure that pre-employment screening is strict and robust.
26. To have in place training matrix which has to be updated at all times. Ensure that all staff have their mandatory training done and refreshed within set timescales or when required.
27. To have effective medication administration procedures in place and that they are relevant to each service user’s needs.
28. To participate in “On Call” duties.
29. To be able to work close with underperforming staff and to be able to develop Personal Improvement Plans developed in a bespoke manner in accordance to each individual and taking under consideration the areas they need improvement
30. Where appropriate to the structure of the service:
    • To work shifts, including nights where required.
    • Implement safe lone working practices.
    • Medication management that meets regulatory standards and good practice principles.
    • Person care management in line with regulatory standards and best practice.
    • Work across one or more services.
    • Transfer to other services or schemes when there is business need to do so.

Technical Competencies

Education / Qualifications

• NVQ Level 3 or 5
• Relevant management qualifications

Knowledge / Experience

• Sound understanding of CQC KLOE
• Knowledge of practice issues relating to a range of client groups
• MCA and DOLs awareness
• Demonstrable and relevant experience of working with people from more than one client group
• Working in partnership with relevant stakeholders
• Experience in budgeting / monetary management
• Managing / supervising and quality auditing the work of others
• Experience in disseminating appropriate information to staff
• Experience of delivering medication support

Skills / Abilities

• Good numeracy and literacy skills
• Management of care and support planning
• Needs and Risk assessments
• Good proficiency in using IT
• Support skills relevant to the service
• Planning and organisational skills
• Multitasking skills
• Ability to work flexibly
• Excellent communication skills
• Ability to manage teams
• Ability to prioritise
• Ability to work under pressure
• Ability to deal with incidents and accidents
• Ability to manage one or more service with complex needs along or in the absence of the Service Manager
• Approachable
• Proactive
• Creative

Personal Attributes

• Fitness to carry out function of post which can include manual handling and activities of daily living, i.e cooking, cleaning, shopping, leisure, educational and employment activities
• Able to display empathy and respect to the people that we support and involved stakeholders
• To act with dignity and integrity and to be a person with strong values
• Has a positive \"can do\" attitude
• Works in person-centred manner
• Respects people’s individuality and treats people with dignity and respect
• Ability to challenge wrong practices and attitudes
• Be able to be a Role model and lead by example

Other Requirements

Car User

Although is a plus that the candidate is a car driver, this role does not require the post holder to hold a full UK driving licence and have access to a vehicle

DBS

The post holder has to have either online registered all clear DBS certificate or to be able to pay for the new DBS application to be done for him / her

Evening and Weekends

This role require a level of flexibility as per service needs meaning that the post holder may be required to work evenings and weekends