Care Home Admissions & Customer Support Advisor

Colten Care Limited; Greater London; On-site; GBP 36,000; Full time

Job summary

An independent care home group is seeking a Customer Support Advisor to provide exceptional service to families and residents. The role involves nurturing leads, ensuring a warm welcome for visitors, and supporting local events. Candidates must be empathetic, organized, and have sales experience. A driver's license and business insurance are required. The position offers a salary of £36,000 and various benefits, including training and career progression opportunities.

Benefits

Uniform provided

Excellent inductions and training

Career progression opportunities

Annual pay review

Meals and drinks on duty

Pension scheme

Free background checks

Qualifications

• Passionate about helping older generations.
• Ability to balance sales and customer service.
• Literate and numerate with basic computer skills.
• Driver's license and own car required.

Responsibilities

• Ensure high levels of occupancy by nurturing leads into sales.
• Provide outstanding customer experience during show rounds.
• Support local promotional activities and events.
• Be a compassionate ear for families and relatives.

Skills

Empathy

Organizational Skills

Sales Experience

Customer Service

Knowledge of Microsoft Office

Job description

An independent care home group is seeking a Customer Support Advisor to provide exceptional service to families and residents. The role involves nurturing leads, ensuring a warm welcome for visitors, and supporting local events. Candidates must be empathetic, organized, and have sales experience. A driver's license and business insurance are required. The position offers a salary of £36,000 and various benefits, including training and career progression opportunities.