Care Coordinator

HCRG Care Group; Preston; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare service provider is seeking a Care Coordinator in Preston. The role includes managing patient interactions, scheduling clinic activities, and ensuring high-quality referrals. The ideal candidate should have strong interpersonal skills and administrative experience in a customer-facing role. This position offers a competitive salary of £23,875 FTE and a range of benefits including a pension scheme and wellness support.

Benefits

Competitive salary

Group pension

Discounts through My Reward Hub

Access to wages as earned

Wellness support services

Access to eLearning and professional development

Innovative culture with funding support

Commitment to high clinical standards

Qualifications

• Ability to communicate effectively with a diverse range of individuals.
• Experience in a busy, customer-facing environment.
• Capable of handling challenging situations with composure.
• Methodical and organized approach to tasks.

Responsibilities

• Support clinical teams by scheduling routine clinic activity.
• Manage phone communications ensuring a courteous response.
• Prepare and input referral documentation into databases.
• Ensure high-quality referrals through necessary callbacks.
• Update clinical systems with accurate patient demographics.

Skills

Excellent interpersonal skills

Administrative experience

Resilience

Organizational skills

Job description

Overview

As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire! Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.

Responsibilities

• Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response
• Prepare referral documentation and input details or form in appropriate client or patient database
• Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referral
• Updating clinical systems and clinic templates with demographic information and expected dates of birth

Essential qualities / Qualifications

• Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day-to-day basis.
• Administrative experience in a busy, customer facing environment.
• Resilient to be able to deal with challenging situations.
• Methodical and organised

About the employer

We change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Package / Benefits

• £23,875 FTE with group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission