Care Coordinator

Olive Recruit; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare service provider is seeking a Care Coordinator in Manchester. The role focuses on managing client and clinician interactions, ensuring staffing solutions align with client needs. Candidates should have at least NVQ level 2 in Health and Social Care and experience in a healthcare environment. The position starts off office-based with a possible transition to hybrid work. Benefits include an Employee Assistance Program, pension scheme, and wellness days.

Benefits

Employee Assistance Program

Retail Discount Scheme

Workplace pension scheme

My Gym Discounts

Cycle to Work scheme

Health Cash Plan

Wellness days

Extra day holiday for birthdays

Group Life Insurance

Group Critical Illness cover

Income Protection cover

Qualifications

• At least NVQ level 2 in Health and Social Care (desirable).
• Driver’s license.
• Previous experience in a senior role within the healthcare sector.
• Experience dealing with high-volume incoming calls.
• Experience using business software such as Microsoft Word, Outlook, and Excel.

Responsibilities

• Offer support and interaction to clients and clinicians.
• Manage incoming inquiries promptly.
• Ensure staffing solutions match client requirements to clinician capabilities.

Skills

NVQ level 2 in Health and Social Care

Driver’s license

Experience in a high-volume call environment

Business software proficiency

Tools

Microsoft Word

Outlook

Excel

Job description

Overview

We are looking to recruit a Care Coordinator to join Unique Community Services, a brand of Catalyst Care Group. The role is office-based during the initial 6-month period, with the prospect of transitioning to a hybrid work arrangement.

As a Care Coordinator, you will offer support and interaction to clients and clinicians within the organization, aiming to exceed client aspirations by delivering quality service. The role focuses on providing staffing solutions for client account management issues in collaboration with the Transforming Care teams, Account Management, and Sales, to promote client retention and development.

You will manage all incoming inquiries, working with team members to ensure they are addressed quickly and in a manner that accommodates client needs. The Care Coordinator will ensure precise staffing solutions that match client requirements to clinician capabilities, in adherence to current guidelines, policy, procedures, agreed-on standards, legislative requirements, and relevant regulations.

Is this you?

• At least NVQ level 2 in Health and Social Care (desirable).
• Driver’s license.
• Previous experience in a senior role within the healthcare sector, or in positions such as Care Coordinator or Team Leader.
• Previous experience dealing with or within a high-volume incoming call and query environment.
• Experience using business software such as Microsoft Word, Outlook, and Excel.

Benefits

• Employee Assistance Program.
• Retail Discount Scheme.
• Workplace pension scheme.
• My Gym Discounts.
• Cycle to Work scheme.
• Health Cash Plan.
• An additional four wellness days, included in holiday entitlement.
• An extra day holiday for birthdays.
• Group Life Insurance.
• Group Critical Illness cover.
• Income Protection cover.

About the company

We, at Unique Community Services, provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.

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