Care Coordinator

Merseycare Julie Ann Ltd; Liverpool; On-site; GBP 24,000 - 31,000; Full time

Job summary

A leading care provider in Liverpool is seeking a Care Coordinator to support their team in assisting clients to live independently. The ideal candidate will be compassionate, with experience in domiciliary care. Responsibilities include managing staff performance and improving care standards. Driving license preferred. Join a forward-thinking company with a supportive management team.

Benefits

High street discounts

5 free counselling sessions

Blue Light Card benefits

Access to company pool cars

Comprehensive induction and training

Opportunities for career progression

28 days of leave

Qualifications

• Caring individual committed to improving client care and supporting care staff.
• Previous experience in domiciliary care and coordinator roles.
• Driving license and access to a car preferred.

Responsibilities

• Work with frontline staff to ensure understanding of accountability.
• Nurture respect and compassion within the care team.
• Manage staff performance and report issues to the Care Manager.
• Monitor care delivery and ensure compliance standards are met.
• Promptly accept new referrals to maintain service provision.

Skills

Supportive communication

Team management

Compassionate care

Education

Level 3 qualification in Health and Social Care

Job description

Social network you want to login/join with:

Are you passionate about supporting our care heroes to assist clients to live independently in their own homes?

As a leading care provider, we have an opportunity for a Care Coordinator in the Liverpool Branch, supporting a company that truly values its staff.

Main duties and responsibilities

1. Work with frontline staff to ensure they understand the hierarchy of the organisation and the levels of accountability, including their own.
2. Nurture a culture of respect and compassion for our customers, their carers, and families within the frontline team delivering care to underpin high standards of service delivery.
3. Promote a positive working environment that nurtures and rewards good practice through personal professional development.
4. Manage the current staff team efficiently, providing support to customers, and ensuring good relationships within the team. Report any issues to the Care Manager.
5. Provide supervision in accordance with procedures to ensure compliance standards are met.
6. Monitor staff performance, including absenteeism, and report concerns to the Care Manager, working together to address disciplinary issues.
7. Identify and implement corrective measures when individual performance does not meet standards, reporting as necessary.
8. Maintain effective communication with frontline staff, informing them of any changes to caseloads or schedules.
9. Ensure care workers receive timely and accurate information to provide safe and effective care as per individual care plans.
10. Promptly accept new referrals to prevent delays in service provision.
11. Review geographical workforce capacity to optimise frontline resources.

About you …

We are seeking warm, charismatic, and friendly individuals who can support care staff in making a difference to our clients' lives.

A caring individual committed to improving client care and supporting care staff.

Ideally, you will have a driving license and access to a car, with previous experience in domiciliary care and coordinator roles.

The successful candidate should possess a Level 3 qualification in Health and Social Care or be willing to obtain it.

This role involves 40 hours per week, with a mix of early and late shifts, plus 2:4 weekend and on-call duties as per the rota.

If you are passionate about care and want to work with a forward-thinking, leading care company, we look forward to your application!

Please note that all employment offers are subject to a satisfactory DBS check and references.

Merseycare Julie Ann welcomes applications from eligible applicants, though we cannot sponsor overseas staff, except for student visas.

About the company

MerseyCare Julie Ann is a leading provider of homecare services in the North West, celebrating over 20 years of care in Merseyside. We pride ourselves on delivering the highest standards of care in clients' own homes.

We support clients in Liverpool and Widnes, including areas such as Allerton, Mossley Hill, Garston, Aigburth, Toxteth, Dingle, City Centre, Fairfield, Kensington, Anfield, Everton, Vauxhall, Kirkdale, Wavertree, Speke, Woolton, and Hunts Cross.

DE&I

Our services are tailored to respect the needs and wishes of each individual, considering factors such as disability, age, sex, sexual orientation, culture, race, language, or religion. We are committed to actively promoting equal opportunities for our care team, clients, and all stakeholders.

• High street discounts for online and high street stores
• Telus - 5 free counselling sessions via our Employee Assistance Programme; discounts and cashback at retailers like Nike, Boots, Debenhams, LookFantastic, and more
• Eligibility for Blue Light Card benefits
• Access to company pool cars
• Comprehensive induction and training
• Opportunities for ongoing development and career progression
• 28 days of leave, inclusive of bank holidays, based on full-time hours
• Supportive and friendly management team