Car Service Advisor — Customer Experience & Scheduling

Listers; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading motor retailer group in Birmingham seeks a passionate Service Advisor to enhance customer satisfaction in a busy environment. Responsibilities include booking vehicle services, updating customers on progress, and ensuring seamless service experiences. Ideal candidates will possess strong customer service skills, with previous experience preferred but not essential. The role offers a competitive salary up to £32,000 plus benefits and bonuses, in a supportive team environment.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long-service and loyalty incentives

Free Parking / On-site Parking

Company Events

Qualifications

• Previous experience in a customer-service role, ideally with targets.
• Good organization and administration skills.
• Passion for customer satisfaction.

Responsibilities

• Deliver high levels of customer satisfaction.
• Book vehicles for maintenance and repair.
• Update customers on vehicle progress.

Skills

Customer service excellence

Teamwork

Organizational skills

Job description

A leading motor retailer group in Birmingham seeks a passionate Service Advisor to enhance customer satisfaction in a busy environment. Responsibilities include booking vehicle services, updating customers on progress, and ensuring seamless service experiences. Ideal candidates will possess strong customer service skills, with previous experience preferred but not essential. The role offers a competitive salary up to £32,000 plus benefits and bonuses, in a supportive team environment.