Car Service Advisor

Jago Consultants; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A franchised car dealership is seeking an experienced Service Advisor in Cardiff. You will be responsible for providing high-quality customer care, ensuring all service and repair work is communicated effectively, while having the opportunity to upsell services. The role requires strong customer service skills and at least two years of relevant experience.

Qualifications

• At least 2 years’ experience as a Service Advisor.
• Full driving licence.
• Excellent communication skills.

Responsibilities

• Ensure customers are aware of service and repair work.
• Advise on estimated costs and timescales.
• Sell additional products based on customer needs.

Skills

Customer Service

Communication

Job description

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We are currently working with a franchised car dealership that is looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.

As a Service Advisor, you will ensure the highest standards of courtesy and professionalism when interacting with customers and members of the public.

In particular, my client is looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in E-VHC up-sell opportunities.

Service Advisor Duties include:

1. Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
2. Advising on estimated costs of repairs and work to be undertaken
3. Selling additional products as appropriate to customers’ needs
4. Advising on timescales and collection arrangements
5. Producing job cards on in-house computer system
6. Updating customer and vehicle records
7. Documenting all warranty work in accordance with manufacturer policy
8. Preparation and completion of invoices

For this Service Advisor position, you will have:

• At least 2 years’ experience working as a Service Advisor
• Full driving licence
• Excellent communication skills