CAMHS Receptionist/Administrator

Aneurin Bevan University Health Board; Caerleon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS organisation in Wales is seeking a CAMHS receptionist/Administrator to provide necessary reception and administrative support within the Child and Adolescent Mental Health Services. Candidates should have relevant receptionist/customer service experience and knowledge of Microsoft packages. Fluency in Welsh is advantageous. The role promotes a healthy work-life balance and offers flexible working arrangements.

Benefits

Flexible working

Paid mandatory training

In-house programmes and qualifications

Qualifications

• Relevant receptionist/customer service experience.
• Experience of working in an office and within a team.

Responsibilities

• Provide reception and administrative support to CAMHS teams.
• Process referrals and book appointments.
• Handle general queries and signpost as needed.

Skills

Knowledge of Microsoft packages

Keyboard skills

Excellent interpersonal and organisational skills

Education

RSA stage 1/2 word processing or typing equivalent

Information Technology/ECDL full passport

Job description

Overview

Aneurin Bevan University Health Board is an NHS organisation. This vacancy is for a CAMHS receptionist/Administrator to provide reception and administrative support to the multi-disciplinary teams within the Child and Adolescent Mental Health Services, including the CAMHS Clinical Information Hub (CCIH).

Responsibilities

• Reception and administrative support to CAMHS teams and the CAMHS switchboard/CCIH.
• Referral processing on the WCCIS system, booking appointments, data entry, and other administrative tasks as required.
• Answer general queries from families, professionals and colleagues and signpost as appropriate.
• Undertake adhoc administrative duties as needed.

For further information about the post please contact Ruth Edwards, Service Improvement Manager, or Rachael Stephens, Senior Support Administration coordinator, on 01633 749 519.

Requirements

The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. We offer flexible working, extensive training and development opportunities, and a comprehensive benefits package including paid mandatory training, in-house programmes, recognised qualifications and professional career pathways including management development programmes. We promote a healthy work-life balance and provide occupational health support.

Our Clinical Futures strategy continues to enhance and promote care closer to home, while delivering high quality hospital care when needed.

Qualifications

Essential criteria

• RSA stage 1/2 word processing or typing equivalent or demonstrable experience.

Desirable criteria

• Information Technology/ECDL full passport.

Experience

Essential criteria

• Relevant receptionist/customer service experience; experience of working in an office; experience of working within a team.

Desirable criteria

• Experience of working within an NHS organisation/Health Setting or operating a busy switchboard.

Knowledge/Skills

Essential criteria

• Knowledge of PowerPoint; experience with Excel/database/Microsoft packages; keyboard skills.

Desirable criteria

• Ability to speak Welsh; excellent interpersonal and organisational skills.

Personal Attributes

• Alert and enthusiastic, willing to learn, maintains confidentiality, good telephone manner, team player, flexible to the needs of the service, organised, able to work under pressure.

We reserve the right to close this vacancy at any time. If shortlisted, you will be contacted via the email account used to apply; please check your account regularly. Successful applicants will receive recruitment-related correspondence via the email registered on the application form. The organisation supports flexible working.