Call Centre Advisor

Supertemps Limited; Llandudno; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established organisation is seeking a customer service representative for a call centre role in Llandudno. Candidates will provide support to customers through various communication channels while managing appointments efficiently. The ideal candidate has a background in customer service, strong IT skills, and a calm demeanor. This temporary position offers full-time hours on a rotating shift pattern with an hourly rate of £12.21 and additional benefits. If you value customer care, apply now!

Benefits

Weekly pay

Holiday accrual

Qualifications

• Experience in a customer service or call centre environment.
• Confident in using Microsoft Office applications.
• Ability to stay calm and focused in busy situations.

Responsibilities

• Respond to customer enquiries through various channels.
• Manage and amend customer appointments efficiently.
• Make proactive outbound calls for appointment optimisation.
• Update customer records in the CRM system.
• Deliver a professional and high-quality customer experience.

Skills

Customer service experience

IT skills (Word, Excel, Outlook)

Calm and professional manner

Strong telephone skills

Empathy and patience

Attention to detail

Team-player mindset

Flexibility to work shifts

Job description

Overview

Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.

Responsibilities

• Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
• Booking, amending, and managing customer appointments efficiently
• Making proactive outbound calls to optimise appointment schedules and promote relevant offers
• Accurately updating customer records and interactions within the CRM system
• Delivering a consistently professional, empathetic, and high-quality customer experience

Qualifications

• Previous experience in a customer service or call centre environment
• Confident IT skills, including Microsoft Word, Excel, and Outlook
• Ability to remain calm, professional, and solution-focused in busy or challenging situations
• Strong telephone manner, including handling sensitive or complaint-based calls
• Empathy and patience, particularly when supporting customers with communication difficulties
• Excellent attention to detail and a strong team‑player mindset
• Flexibility to work a rotating shift pattern

Employment Details

This is a temporary position for an initial 12‑week period, working full‑time hours on a 4‑week rotating shift pattern, including some evenings and Saturdays. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual.

If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.