Cafe Manager

The Delaunye; City of Westminster; On-site; GBP 51,000 - 56,000; Full time

Job summary

A renowned café restaurant in the City of Westminster is looking for a Counter Manager to oversee the operations of the Delaunay Counter. The ideal candidate will take charge of our unique retail and dining services, lead a team during events, and foster connections with our loyal guests. This full-time role offers an annual salary between £51,000 and £56,000 and emphasizes leadership and customer engagement. Join our inclusive team in a vibrant environment that promotes internal growth and excellence.

Benefits

Generous discount on food and drinks

Incentive program with up to £100 in vouchers

Enhanced maternity and paternity leave

Access to mental health counselling

Advance access to earned wages

Unique training opportunities

Qualifications

• Experience in a managerial role within the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support the Delaunay Counter, including retail and dine-in operations.
• Lead events and functions as they increase in popularity.
• Build relationships with guests and corporate visitors.
• Provide accurate financial performance reporting.

Skills

Leadership

Customer relationship management

Financial reporting

Job description

The Delaunay Counter, adjacent to The Delaunay, offers a selection of freshly prepared food to either eat in or take away.

Why work with us as a Counter Manager?

We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture.

Benefits

• Enjoy a generous discount across our restaurants on food and drinks.
• Rewarding Excellence - a team‑led incentive, earning up to £100 in high street vouchers.
• Enhanced Maternity and Paternity leave to support working families.
• Group‑wide access to mental health counselling, legal and financial advice.
• Advance access to earned wages via Wagestream.
• A unique and varied training calendar including supplier trips, masterclasses and visits.
• Visit our career page for a detailed list of our benefits.

Responsibilities

• Support the Delaunay Counter in all aspects including our unique retail, takeaway and dine‑in offer.
• Lead the team with events and private functions that are rapidly increasing due to popularity.
• Build relationships with loyal guests who regularly visit the Counter - whilst maximising the opportunities for new corporate visitors.
• Provide accurate reporting to the General Manager about the financial performance and sales figures.

The Wolseley Hospitality Group portfolio of restaurants comprises The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi'sin Soho and The Wolseley City in Monument.

Employment: Full‑time | Salary: £51,000 – £56,000 yearly | Experience: Required

About The Delaunay: Inspired by the grand cafés of Mittel Europe, The Delaunay is an all‑day café restaurant located near Covent Garden in the heart of theatreland. The Delaunay also has The Delaunay Counter adjacent to the restaurant, an informal cafe bar.