Cafe Front Of House Team Member

Tesco UK; Inverness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading supermarket chain in Scotland is seeking a dedicated Front of House team member to provide exceptional customer service in their café. The role involves serving customers, adhering to food safety standards, and maintaining a clean environment. Ideal candidates will excel in communication and be comfortable multitasking. This position offers flexible working options and opportunities for career progression.

Benefits

Flexible working options

Career progression opportunities

Qualifications

• Commitment to excellent customer service.
• Knowledge of health and safety standards.
• Ability to work efficiently and maintain a clean environment.

Responsibilities

• Serving customers quickly and efficiently.
• Resolving customer complaints.
• Maintaining food freshness and hygiene standards.
• Accepting deliveries and safe food storage.
• Clearing and sanitising tables.

Skills

Customer service

Communication

Multitasking

Health and Safety knowledge

Job description

Overview

Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. As a member of our Front of House team, you contribute to making every day a little better with your dedication to excellent service and your keen understanding of health and safety standards.

While you work as the friendly face out front, we'll support you behind the scenes with career options, flexible working options, and opportunities to progress. This is a place where you can really get on.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

Responsibilities

• Serving customers quickly, efficiently and with care.
• Resolving customer complaints and relaying information to the Café Manager.
• Maintaining food freshness by following first in, first out (FIFO) stock rotation.
• Adhering to food safety and hygiene regulations while keeping daily records.
• Accepting deliveries and handling the safe storage of food.
• Being aware of (and following) all operational policies and procedures.
• Clearing and sanitising tables so our café stays clean.
• Making sure we maintain our standards and all food products are available.
• Staying up-to-date with business communications and exciting new initiatives.
• Knowing our café’s menu inside out and making sure food is served the way it’s intended.
• Preparing hot and cold drinks for customers.

• A commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.

Personal qualifications

• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to multitask and work well under pressure.
• Confident using your initiative to improve ways of working.
• Good at planning and keeping things organised.

About Tesco Cafés and culture

With 329 cafés across the country and counting, our teams work closely to ensure the customer experience is to the highest standard and service; no two days are ever the same. Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we celebrate diversity and strive to reflect our customers, not only here in the UK, but worldwide. We aim to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you.

We know life looks different for everyone. At Tesco, we welcome discussions about flexible working and will consider how we can support you, whether you are starting your career, seeking flexibility for personal interests, carers, retirement, parenthood, or other circumstances. Please talk to us during your application about how we can support.

Accessibility and recruitment

We’re proud to have been accredited as a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For information on the accessibility support we can offer, please click here.

On occasions of high applicant volumes, some roles may close earlier than the advertised end date to manage applicants effectively. We will only provide individual feedback to candidates who attend an interview.