Café Barista - Kosher Care Home

Nightingale Hammerson; City Of London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading care home service provider in the UK seeks a dedicated team member to deliver exceptional customer service in food and beverage preparation while adhering to kosher practices. The ideal candidate must possess a Level 2 Food Hygiene Certificate and demonstrate strong communication and customer service skills. Responsibilities include serving residents and visitors, ensuring quality food preparation, and maintaining hygiene standards. This role is crucial in fostering a welcoming environment and upholding dietary requirements.

Qualifications

• Hold a valid Level 2 Food Hygiene Certificate (or be willing to complete one).
• Basic food and drink preparation, hygiene, and customer service knowledge.
• Friendly, respectful, reliable, and team-oriented person.

Responsibilities

• Provide exceptional customer service to residents, staff, and visitors.
• Prepare and serve beverages and light kosher snacks efficiently.
• Handle cash and card transactions responsibly.
• Follow all Jewish dietary laws (kashrut) in food and beverage preparation.
• Maintain strict food safety and hygiene standards.

Skills

Good communication

Customer service

Attention to detail

Education

Level 2 Food Hygiene Certificate

Job description

The post-holder plays an important role in providing a welcoming, friendly, and respectful service to residents, visitors, and staff, while maintaining a clean and organised working environment. Customer Service.

Responsibilities

• Provide exceptional customer service to residents, staff, and visitors, ensuring everyone feels welcomed and valued.
• Prepare and serve beverages (including coffee, tea, and cold drinks) and light kosher snacks efficiently and courteously.
• Take orders accurately, process payments, and handle cash and card transactions responsibly.
• Respond politely and promptly to requests or feedback, and escalates concerns to the Café Supervisor when necessary.
• Support residents who may require additional assistance with ordering or carrying food and drinks.

Food and Beverage Preparation

• Prepare all beverages and food items according to recipes and presentation standards set by the Café Supervisor and Head Chef.
• Follow correct procedures for handling, heating, and serving kosher‑certified products.
• Monitor product quality and freshness, and ensure stock rotation (first‑in, first‑out).
• Maintain correct portion sizes and minimise waste.

Kosher Compliance

• Follow all Jewish dietary laws (kashrut) in food and beverage preparation and service.
• Maintain strict separation of meat, dairy, and parev (neutral) items, utensils, and equipment.
• Use only designated and clearly labelled work areas for each food category.
• Confirm that all food and drinks used in the café have valid kosher certification.
• Report any potential breaches of kosher practice immediately to the Café Supervisor or Deputy General Manager.

Health & Safety

• Use all equipment (coffee machines, grinders, fridges, etc.) safely and in accordance with training.
• Report any faults, hazards, or accidents immediately to the Café Supervisor.
• Follow manual handling and fire safety procedures.
• Participate in mandatory health and safety training and emergency drills.
• Adhere to the HACCP (Hazard Analysis and Critical Control Points) system and record temperature checks as required.

Teamwork and Communication

• Work cooperatively with the Café Supervisor, Executive/Head Chef, and kitchen team to ensure seamless service.
• Communicate effectively with residents and colleagues, demonstrating patience, empathy, and respect.
• Assist with stock deliveries and ensure items are stored correctly.
• Support colleagues during busy periods or special events.

Record Keeping

• Maintain accurate daily records of cleaning, temperature checks, and stock rotation.
• Follow cash‑handling and till reconciliation procedures.
• Assist with stock counts and inventory control as required.

Additional Responsibilities

• Provide courteous, respectful, and inclusive service to all residents, visitors, and staff.
• Uphold the care home’s ethos of dignity, safety, and cultural sensitivity.
• Maintain confidentiality and adhere to GDPR requirements.
• Promote and respect kosher observance in all food and drink service.
• Act as an ambassador for the care home’s hospitality and professionalism.

Qualifications

• Hold a valid Level 2 Food Hygiene Certificate (or be willing to complete one).

Knowledge

• Basic food and drink preparation, hygiene, and customer service.

Skills

• Good communication, customer service, and attention to detail.

Personal Qualities

• Friendly, respectful, reliable, and team‑oriented.