Business Travel Consultant

Travel Trade Recruitment Limited; City Of London; Remote; GBP 36,000; Full time

Job summary

A reputable Travel Management Company is seeking an experienced Out of Hours Business Travel Consultant to support clients during travel disruptions. The ideal candidate will be knowledgeable in Sabre and have excellent customer service skills. This role involves working under pressure while fulfilling last-minute travel bookings. A competitive salary of circa £36,000 is offered with additional bonuses.

Benefits

Bank holiday payments

Bonus

Qualifications

• Experience in urgent travel bookings required.
• Calm and sympathetic approach to providing assistance.
• Able to work under pressure during disruption.

Responsibilities

• Answer calls and emails from clients professionally.
• Provide quality control to day team processes.
• Create traveller tracking reports during major events.

Skills

Knowledgeable on Sabre and Amadeus

Fares & Ticketing Level 1 & 2 or equivalent experience

Good geographical and product knowledge

Good organisational skills

Excellent customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Are you an experienced OOH Business Travel Consultant? Are you fully trained in Sabre GDS? We have an exciting opportunity for an (fully homeworking) Out of Hours Business Travel Consultant to join a reputable Travel Management Company.

This role will support the travel operation (out of hours) by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings.

Responsibilities

• Answering calls and emails from clients in a polite, efficient, and professional manner
• Offering expert advice in all aspects of travel
• Maintain the outstanding level of customer service provided by the 'day' team
• Work as part of an efficient team, communicating effectively both internally and externally
• To issue, re-issue and perform re-calculations of international and domestic airfares
• Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
• Providing additional Quality Control to day team processes when call volumes permit
• Provide 'risk analysis' of global travel news and communicate to Senior Management as appropriate
• Creation and provision of traveller tracking reports for communication to clients in the event of a major event

The Person

The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm, and have a sympathetic and reassuring approach to providing assistance at highly stressful times. You will therefore be self-motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You'll be fulfilling last minute/urgent travel bookings on behalf of the company's Corporate, Media, Entertainment and Contractor clients so attention to detail and meticulous standards are key.

Skills Required

• Knowledgeable on Sabre and Amadeus
• Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
• Knowledge of Microsoft products, including Outlook, Word, and Excel
• Possess good geographical and product knowledge of destinations and airlines
• On the pulse with world events and likely travel implications
• Good organisational skills and excellent customer service & communicative abilities are essential
• Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clients

Hours of Work / Package

37.5 hours a week. Shift patterns are Mon - Fri - (Apply online only) or (Apply online only) (except Fri to Sat shift when it is (Apply online only)) - weekend shifts are (Apply online only) / (Apply online only) / (Apply online only)

Salary

Salary - Circa £36,000 (dependant on experience) + bank holiday payments / bonus

How to apply

Please click 'APPLY' or contact (url removed)