Business Support Officer (Hybrid)

Essential Employment; Shefford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the employment sector seeks a Business Support Officer for a temporary hybrid role in Shefford. The position involves making calls to residents about support services, requiring empathy and strong communication skills. Candidates should be available for flexible hours, including evenings and weekends, while adhering to home working requirements.

Qualifications

• Experience in a similar support role with an understanding of the service.
• Trained in using the Choose You caseload management system.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Making calls to residents to introduce the service and book them onto programmes.
• Collaborating with colleagues and attending training sessions in Chicksands.
• Maintaining a suitable working environment when making calls from home.

Skills

Empathy

Communication

Tools

Theseus

Job description

Business Support Officer (Hybrid) needed in Shefford, £13.96phPAYE - Reference: OR7266

30 hours per week on a contract initially for around 8 weeks to be reviewed but may extend to 6 months.

• The post will be making calls to residents referred to the Choose You Service to introduce and explain the service and book residents onto programmes. Empathetic and understanding of what the service is and offers.
• Need to be trained in using the Choose You caseload management system “Theseus” and understanding/communicating the service offer.
• Need to be able to spend 30 hours a week making calls. This will include some evening and weekend work to cover residents who are not available to receive calls during the working day.
• Must be able to travel to Chicksands to receive training and collaborate with colleagues.
• Roles initially will be up to 8 weeks duration, with the possibility to extend up to 6 months in total.
• We are flexible to accommodate candidates wanting to work between 15-30 hours per week.

The role will be hybrid - calls can be made from the office or from home. Calls will need to be made from an appropriate location - i.e. it is not acceptable for calls to be made with loud distractions, e.g. children, pets or other noise in the background.

• If working from home, candidates must have an area to work that will meet DSE requirements and be appropriate to make sensitive calls, in a professional manner, free from distractions and background noise.

This is afull time role on a Temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.