Business Support Manager (City of London)

Hestia; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A reputable support organization in London is seeking an experienced Business Support Manager for the CEO's Office. This role involves managing reporting systems, coordinating communications, and overseeing internal operations. The ideal candidate should have over five years of office management experience and strong interpersonal skills to engage effectively across levels, while fostering an inclusive workplace culture.

Qualifications

• Minimum of five years' experience in office management within a complex organisation.
• Proven line management experience is required.
• Strong experience in drafting briefings and coordinating communications.

Responsibilities

• Manage and improve reporting systems for the CEO's Office.
• Coordinate internal and external communications.
• Support governance and budget management.

Skills

Excellent interpersonal skills

Proactive problem solver

Excellent analytical skills

Strong communication abilities

Job description

Interview process

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
• Don’t be alarmed if there are other stages in the process; it's all part of the plan for some of our roles.

Equality, diversity and inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer. Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement: Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates: If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

Role overview

We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively.

Required qualifications and experience

• Minimum of five years' experience in office management within a complex organisation, including proven line management experience.
• Excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities.
• Proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment.

About the organisation

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London.