Business Support Apprentice

Mears Group; Glasgow; On-site; GBP 13,000 - 16,000; Full time

Job summary

Mears Group is seeking a Business Support Apprentice to join their Tannochside branch in Glasgow. This role involves supporting the team with general administration and customer communication while gaining valuable skills and knowledge through an apprenticeship program. The ideal candidate will have a GCSE in Maths and English and possess strong communication and interpersonal skills. This position offers competitive pay and a chance to develop within the company, alongside various employee benefits.

Benefits

25 days annual leave

Cycle to work scheme

Employee Assistance Programme

Discounts with Mears Rewards

Volunteering Leave

Qualifications

• Candidates must have GCSE National 4 or above in both Mathematics and English.
• Ability to learn and develop knowledge of required skills, technology, and safety procedures.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Support the team with general administration tasks.
• Log and investigate repairs and respond to customer communication.
• Work on assignments related to customer service as part of the apprenticeship.

Skills

Communication Skills

Interpersonal Skills

Self-Motivated

Education

GCSE National 4 or above in Mathematics

GCSE National 4 or above in English

Tools

Chromebook

Job description

Annual salary: up to £15,704.00

Business Support Apprentice

Tannochside

Salary: £7.71per hour, 40 hours per week including time at college.

Tools, Chromebook, and uniform will be provided.

Apprenticeships are an underpinning part of Mears’philosophy;we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

About the role

During your apprenticeship within the Tannochside branch, you will be part of the wider team, your main duties will be supporting the team with general administration-based role. To listen, observe and participate in a range of tasks which will enable you gain new skills and knowledge that contribute to the successful achievement of the apprenticeship programme.

To maintain high standards of attendance, punctuality and personal appearance both in the workplace and at college, to ensure that all relevant work tasks and qualifications are achieved on time as instructed by your line manager and college. Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained.

Accountabilities:

• Receiving inbound calls from customers/service users
• Sending and responding to email communication
• Logging and investigating repairs.
• Completing assignments – apprenticeship. (2 hours a day provided towards working on assignments)
• These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.

Role Criteria:

• GCSE National 4 or above in both Math’s and English
• The ability to learn and develop a thorough knowledge of the skills, technology and safety procedures required to carry out the full range of tasks
• Strong communication and interpersonal skills
• The ability to understand and interpret work instructions
• Be able to establish and maintain good customer/client relationships
• Hardworking
• Self-motivated

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship

Benefits we can offer you

• 25 days annual leave
• Cycle to work scheme
• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group shares at a price that is fixed and discounted at the outset.
• Eye Test Vouchers
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
• Be part of a friendly and dedicated team
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Use and access to the latest technology

Apply below or to discuss your application further; contact:

Olivia Elias ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.