Business Service Assistant

Kent Police and Essex Police; Great Dunmow; On-site; GBP 24,000; Full time

Job summary

A public sector organization in Great Dunmow is seeking a Business Service Assistant to provide exceptional customer service and support to police officers. The ideal candidate will have strong team working skills, customer service experience, and proficiency in Microsoft Office. This full-time position offers enrolment in the Local Government Pension Scheme and 23 days of annual leave, among other benefits.

Benefits

Local Government Pension Scheme

23 days annual leave

Discounts at shops and restaurants

Health and Wellbeing Services

Qualifications

• Demonstrated flexibility to adapt and work collectively.
• Evidence of exceptional customer service delivery.
• Experience managing data entry and transactions.

Responsibilities

• Respond to telephone and email inquiries.
• Maintain electronic records and ensure accuracy.
• Provide finance and HR transactional support.

Skills

Team working skills

Customer service experience

Microsoft Excel proficiency

Attention to detail

Education

GCSE in Maths and English or equivalent

Tools

Microsoft Word

SAP

Job description

Job Description:

Job information Business Service Assistant from the Company Kent Police and Essex Police, this latest Business Service Assistant job vacancy is located in the city Great Dunmow located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE.

Job Responsibility:

Location of Role: Dunmow Advert Closing Date: 23/05/2024 Starting Salary: £23,121.00 (pro-rata for part-time vacancies) Part/Full Time: Full Time Contract Type: Permanent Working Pattern: Mon-Fri Weekend/Evening Working: No

Opportunities have arisen for enthusiastic and energetic staff committed to delivering exceptional levels of customer service to join our dedicated team undertaking the role of Business Services Assistant in the demanding shared service environment of the Business Centre. We welcome all applications and would ask all new employees to help support our directive to be a fair, open and inclusive employer, as well as ensuring our ongoing commitment to diversity and inclusion for all.

Based at Great Dunmow Police Station, permanent vacancies are available across the core hours of 0800 - 1700 Monday to Friday however, there is a requirement to work some evening and weekends on occasions. The Business Centre is a large busy department providing a wide range of shared support services to Police Officers, PCSO's, Special Constabulary and other support staff within both the Essex Police and Kent Police forces.

Successful candidates will join our existing teams managing challenging demands and deadlines responsible for responding to high levels of telephone and email enquiries. Successful candidates will be providing advice and guidance, processing actions to meet Service Level Agreements to update and administer electronic records and providing a wide range of finance, human resources and other transactional support functions in order to deliver an effective and efficient service to operational policing and a range of other support teams.

Key Responsibilities and Requirements:

• Very strong team working skills and be able to demonstrate a degree of flexibility to adapt to working collectively across all teams to meet challenging deadlines and demands.
• Evidence of delivering exceptional levels of customer service with experience of working in a customer or shared service environment.
• Experience of using multiple Microsoft packages including Excel, Word and Outlook and the ability to master new software packages.
• Accuracy and attention to detail when inputting and logging vast amounts of data entry and processing transactions.

In addition, it would be desirable to evidence:

• Excellent communication and interpersonal skills (both verbal and written) together with a confident telephone manner.
• Educated to GCSE level in Maths and English or equivalent.
• Experience of maintaining and inputting data to IT systems, including knowledge of SAP, although full training will be provided.

What we offer you:

• Enrolment into the Local Government Pension Scheme
• 23 days annual leave per year (pro rata for part time) increasing with service
• Discounts at a variety of shops and restaurants
• Discounted excursions via our Sports and Social Association
• Unique working environment supporting the delivery of policing services in the County
• Access to Health and Wellbeing Services and Facilities

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.