Business Process Consultant

ServiceNow; Staines-upon-Thames; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A global software company is seeking a Principal Business Process Consultant to build customer relationships and drive process improvements on the ServiceNow platform. In this role, you will collaborate with senior stakeholders, analyze workflows, and coach junior consultants. Ideal candidates will have extensive experience in business process consulting, strong communication skills, and the ability to influence in complex environments. This position offers opportunities for travel within EMEA and remote flexibility.

Qualifications

• Significant consulting experience in global organizations.
• Ability to influence in an enterprise software delivery environment.
• Experience in defining future-state business processes.

Responsibilities

• Collaborate with stakeholders to align on strategic goals.
• Coach junior team members on project challenges.
• Analyze workflows to identify improvement areas.

Skills

AI integration in workflows

Business process consulting

Excellent communication

Interpersonal skills

Customer-centric attitude

Job description

What you get to do in this role

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Within the Customer Excellence Group we have product expert practices that form the Expert Services group. One of these practices is the Employee Workflows team which is responsible for the implementation advisory best practices innovation and architecture for our customers and partners focusing on HR Service Delivery solutions.

The Role

Principal Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise they are deeply engaged in the early stages of process design partnering with technical consultants to lead workshops gather requirements and craft functional specifications. They ensure solutions align with business needs address compliance deviations and drive successful outcomes by analyzing workflows implementing automation and collaboration.

Responsibilities

• Collaborate with senior stakeholders to align on strategic goals document requirements and lead more complex implementations compared to Senior Business Process Consultants
• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
• Analyze current processes and workflows to identify improvement areas define measures to evaluate improvement using the ServiceNow platform and share insights with product teams and advocate leading practices
• Coach and mentor junior team members (Senior BPC BPC and Associate BPC) on solutioning building expertise and project challenges as they arise
• Share learnings and new practices across the BPC community
• Contribute towards continuous improvement of leading practices
• Customer facing role with some travel within EMEA

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Significant business process consulting experience within complex global organizations with the ability to influence and consult in an Enterprise Software delivery environment
• Experience in defining and deploying future-state business processes and in identifying solutions from a people process and technology perspective
• Experience and / or willingness to grow in ServiceNow NowAssist products
• Excellent communication and presentation skills
• Experience advising and analyzing product strategies based on business priorities
• Excellent interpersonal skills customer-centric attitude and experience working with diverse team
• Experience in analysing and recommending HR / ITSM strategies based on business priorities

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.