Business Change Officer

Care Quality Commission; United Kingdom; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A health regulatory body in the UK is seeking a Business Change Officer to support business change initiatives. The role involves leading small projects, analyzing stakeholder impacts, and collaborating with various teams to ensure successful transitions. Ideal candidates will have a proven record in business change delivery, excellent communication skills, and the ability to analyze data effectively. The position offers a competitive salary and benefits, including annual leave starting at 27 days and training opportunities.

Benefits

Annual leave starting at 27 days

Training and development opportunities

NHS pension scheme

Wellbeing initiatives

Qualifications

• Experience in delivering business change initiatives.
• Ability to gather and analyze data effectively.
• Strong interpersonal skills to foster collaboration.

Responsibilities

• Support business change activities and deliverables.
• Lead smaller business change initiatives autonomously.
• Analyze stakeholder impact to enhance engagement.
• Collaborate across teams for successful project transitions.
• Build relationships with delivery partners and stakeholders.

Skills

Business change delivery

Data collection and analysis

Collaborative approach

Excellent communication skills

Job description

Grade C - £34,890 (National) or £40,746 (London - for London office based or home-based workers within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home. Please note for part time roles – this will be pro rata.
Contracted Hours: Full time 37 hours per week
Contract Type: Fixed Term/Secondment for 6 months. Contract extension may be considered if additional funding becomes available.
Location: Home-based with occasional visits to CQC offices
Closing date: Monday 29th December 2025 at 11.59pm
Applicants will receive outcome notifications in the week commencing 5 January 2026.

Make a difference

Every role at CQC contributes to our mission. If you’re looking for an opportunity in Business Change that gives a true sense of purpose, then this role could be perfect for you. As a Business Change Officer, you’ll play an important role to promote and deliver a wide range of changes that are both diverse and complex in nature, with a strong focus on the people side of change.

The role

In this role, you’ll:

• Provide support for business change activities: Assist the Business Change Manager by providing administrative support, facilitating and leading meetings and workshops, and contributing to key business change activities and deliverables, using and championing recognised business change best practice and standards.
• Lead discrete activities and initiatives: Take ownership of smaller Business change initiatives and activities, working autonomously to ensure successful delivery.
• Understanding stakeholders’ impact: Analyse and consider the impact on stakeholders to improve adoption and engagement.
• Collaborate across teams: Partner with multiple teams to ensure outcomes are understood, planned, developed, and delivered, supporting a successful transition to new ways of working through activities such as project delivery, learning, communications, and engagement.
• Engage Stakeholder effectively: Build and maintain professional relationships with delivery partners and key stakeholders, both internally and externally.

Show us

We will be looking for specific skills, knowledge and experience in yourapplication form:

• Solid experience in business change delivery, techniques and methodologies: You have experience leading smaller Business change initiatives with the ability to recognise, understand and manage change resistance and an understanding of how people go through change and the change process. You have experience supporting larger or cross-functional programmes and projects, using and championing recognised business change techniques and methodologies, best practice and standards.
• Data collection and analysis: Able to gather and analyse data, think creatively (‘outside the box’), and translate findings into clear, engaging presentation material.
• Collaborative approach: to working with the ability to establish and maintain strong working relationships across multiple teams.
• Excellent communication skills: You have effective communication skills and the ability to clearly articulate messages to a variety of audiences and stakeholders, both internal and external.

Compliance

Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your linemanager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without a valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. You can read the full details of the role in the Job Description. If you’d like an informal chat about the role contact – Carrie Davies, Senior Business Change Manager; [e-mail]. For general enquiries, please email [e-mail].

The Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see benefits page for the full list.

Equity for all

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [e-mail]. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision

We are guided by our core values, which shape our work and our culture. Excellence – being a high-performing organisation. Caring – treating everyone with dignity and respect. Integrity – doing the right thing. Teamwork – learning from each other to be the best we can. We are a disability confident employer and a carer confident employer.

A Note on AI

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.