Business Change Analyst

Gloucestershire County Council; Gloucester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A local government organization in Gloucestershire is seeking a passionate Business Analyst to join their Digital Innovation team. The role involves defining and enabling significant business changes, creating business readiness plans, and influencing stakeholders across various levels. Applicants should have experience in a similar role and be able to communicate technical concepts to non-technical audiences. Hybrid working arrangements offer flexibility to balance service and individual needs.

Benefits

Flexible and agile working opportunities

25.5 days annual leave

Local Government Pension Scheme (LGPS)

Qualifications

• Experience as a business analyst in a project or programme environment.
• Proven record of influencing stakeholders at all levels.
• Ability to articulate ideas and concepts to non-technical stakeholders.

Responsibilities

• Define and enable business change between IT teams and the business.
• Create the business readiness plan for new digital processes.
• Monitor and report on business readiness targets and engagement activities.

Skills

Stakeholder influencing

Collaborative teamwork

Technical communication

Job description

Overview

Are you an experienced Business Analyst who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible?

About the Team & Role

You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst you will play a critical role in defining and enabling business change. Acting as the conduit between our IT teams and the business, you will understand the functional business needs and how these relate to the business' overall objectives. You will create the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes into the business as usual environment. You will outline the key business engagement messages that need to be communicated throughout the project. You will monitor and report progress on business readiness targets, business engagement activity, training design and deployment activities.

Responsibilities

Define and enable business change by acting as the conduit between IT teams and the business. Understand functional business needs and how they relate to overall objectives. Create the business readiness plan considering IT deployment, data migration, capability deployment (training and engagement activities) and business activities required to integrate new digital processes into the BAU environment. Outline key business engagement messages to be communicated throughout the project. Monitor and report progress on business readiness targets, engagement activity, and training design and deployment.

Qualifications

Our ideal candidate will ideally have experience as a business analyst in a project or programme environment with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Working Arrangements

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Benefits

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network