Business Administrator

NHS; Totnes; On-site; GBP 27,000 - 31,000; Part time

Job summary

A healthcare organization in Totnes is seeking an experienced administrator to support the South Hams Mental Health Team at Leatside Surgery. This part-time role offers flexibility with 22.5 hours a week, requiring essential skills in IT, communication, and organizational management. The successful candidate will lead the administrative team, ensure efficient workflow, and maintain high standards in service delivery. Experience within healthcare or NHS settings is preferred, along with a Level 4 Diploma in Business Administration or equivalent qualifications.

Qualifications

• Strong organisational skills and ability to prioritise tasks efficiently.
• Experience with electronic records and filing systems.
• Ability to handle sensitive and confidential information.

Responsibilities

• Lead and manage the administrative team effectively.
• Support team managers with daily administrative tasks.
• Ensure all administrative processes meet the trust's standards.

Skills

Intermediate IT skills in Microsoft Office

Experience managing administrative procedures

Ability to manage diverse workload

Exceptional organisational skills

Experience in dealing with confidential information

Education

Level 4 Diploma in Business Administration

GCSE English & Maths or equivalent

Tools

Microsoft Office Suite

Job description

We are looking for an efficient and experienced administrator to supportthe South Hams Mental Health Team at Leatside Surgery.

We are seeking an enthusiastic and experienced administrator withexcellent IT, communication, organisational and management skills.

Working in partnership with the Clinical Team Manager and clinicalcolleagues we welcome applications from individuals who can demonstrate acommitment to delivering high quality administration and leadership skills,with excellent IT, communication and office management in an efficient andtimely manner.

This is a part time role, working 22.5 hours a week, we are flexiblearound the days and times worked, however, we do require the successfulcandidate to work Mondays and preferably Fridays.

Enquiries are welcome.

Main duties of the job

Lead and manage theadministrative team, ensuring efficient and effective work flow responding todemand.

Support the Team Managers indaily administrative tasks and strategic planning.

Advocate for and lead the team,fostering a collaborative and supportive work environment.

Ensure all administrativeprocesses meet the high standards and values of the trust.

Utilise IT and office systems,including System 1 and Microsoft Office - MS Excel, Word, Teams and Outlook areessential.

Maintain accurate records andensure data integrity

Provide excellent customerservice and support to patients and staff.

Develop and implement officemanagement procedures to improve efficiency.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to theattached job description and person specification for further details aroundthis role.

Person Specification

Knowledge and Skills

• * Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
• * Working knowledge of a range of administrative procedures including diary management and arranging appointments
• * Experience or understanding of creating electronic records, electronic filing systems
• * Electronic database management
• * Ability to manage diverse workload whilst dealing with frequent interruptions
• * Ability to meet deadlines and to work under pressure
• * Exceptional organisational skills and ability to prioritise
• * Ability to work both independently and as part of a team
• * Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
• * Knowledge of our business and how it supports patient care
• * Experience in dealing with people in distress in a calm and confident manner
• * Willingness to embrace new ways of working/changes
• * Knowledge or experience of e-rostering and procurement systems and policies

Experience

• * Experience of managing a team of administration staff
• * Ability to prioritise workload and adapt to change when required
• * Experience of dealing with confidential and complex information
• * Ability to work accurately, under pressure and to deadlines
• * Excellent organisational skills
• * Previous experience of working within an administrative or secretarial team
• * Ability to take accurate formal and informal minutes
• * Demonstrate good numeracy and literacy skills
• * Experience of general office routines and filing systems
• * Previous NHS experience of working in a Healthcare or Social Care administrative setting

Qualifications

• * Level 4 Diploma in Business Administration or equivalent qualification or experience
• * GCSE English & Maths or equivalent
• * Evidence of continuing professional and personal development
• * ICDL (International Computer Driving License), or equivalent experience
• * knowledge or experience of the NHS Mental Health Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearpro rata (22.5 hours per week)