Business Administration Apprentice - Clinical Photography

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Birmingham seeks a full-time administrative support professional for their clinical photography team. This role involves interacting with patients, managing bookings, and maintaining confidentiality in line with GDPR. Candidates should possess GCSEs in English and Maths, along with strong IT skills. Prior experience in an NHS environment is desirable but not essential. This position offers opportunities for professional development through an apprenticeship program.

Benefits

Inclusive workplace culture

Comprehensive training provided

Opportunities for professional development

Qualifications

• Essential IT skills in Microsoft Office or equivalent experience.
• Understanding importance of confidentiality.
• Good interpersonal skills and effective communication abilities.

Responsibilities

• Provide support to the Clinical Photography department.
• Book jobs on management system and handle patient info.
• Ensure smooth running of the department and excellent service.

Skills

Good interpersonal skills

Ability to communicate effectively

Good IT skills

Coordination and organisation skills

Understanding of confidentiality

Education

GCSE Grade 4 or above in English and Maths

Qualification in Communications or Graphic Design

Tools

Microsoft Office

Booking systems

Job description

Job summary

This is an exciting opportunity for someone to join a busy and dynamic clinical photography team to support with administrative process and patient care, whilst professionally developing through an apprenticeship programme.

You will be working in a busy reception, working in a team alongside other administrators and qualified clinical photographers. You will facilitate excellent patient care and high-quality patient photography by being accurate, using initiative and working in line with our Trust values to complete all tasks.

Your days will be varied and will include liaising with other members of our department, coordinating requests with ward staff, taking phone calls, greeting patients and using a variety of systems to record appointments. You'll need good IT skills, as well as having an excellent customer service manner to ensure patients are treated with kindness and respect. You'll complete general administrative tasks, such as ensuring that stock is managed effectively and ordered when required as well as sending and receiving deliveries and ensuring any incoming items are properly recorded.

In the role, you'll work in line with GDPR and confidentiality principles and apply this to clinical photography and patient consent. You'll deal with lots of data and information and make sure that this is accurately input into hospital systems to facilitate efficient patient photography.

Main duties of the job

• You will be providing support to the Clinical Photography department from the reception, answering phone calls and taking requests for photography from ward staff.
• You will book in jobs on our job management system, complete accurate data entry and deal with patient info and book out jobs on the same system.
• You will be communicating information to staff working on all UHB sites.
• You will provide administrative support to the team, ensuring smooth running of the photography department and excellent service for our patients.
• You will be working as part of a team and independently to complete tasks and acting in line with our Trust values by being kind, connected and bold.
• You will understand GDPR and patient confidentiality regulations in relation to clinical photography and consent.
• You'll use your initiative to complete tasks when they need doing and suggest improvements to processes where appropriate.
• You'll contribute to the effective and efficient running of the service and ensure that patients, staff and relatives are left with a positive impression of their clinical photography experience.

All relevant training will be provided on systems and processes. This full-time role is based at the Queen Elizabeth Hospital but work on other sites may be required based on service needs.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job responsibilities

Note: Detailed job description available in attached Job Description.

Person Specification

Qualifications

Essential

• GCSE Grade 4 or above or Functional skills level 2 or equivalent in English and Maths

Desirable

• Qualification in related subject e.g. Communications, Media, Graphic Design.

Experience

Essential

• IT skills in Microsoft Office Packages or equivalent experience
• Understand importance of maintaining confidentiality

Desirable

• Experience of using booking systems
• Knowledge of data protection legislation
• Experience in an NHS workplace

Additional Criteria

Essential

• Good interpersonal skills
• Ability to communicate effectively both verbal and in writing
• Awareness and understanding of the requirement for discretion and confidentiality
• Ability to relay correct messages both verbally and in writing
• Ability to manage own workload and prioritise as necessary
• Good coordination and organisation skills especially under times of high volume of workload
• Flexibility
• Ability to travel to all Trust hospital sites

Desirable

• Previous experience in an environment where providing customer experience skills are required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH

Employer's website