Business Administration Apprentice

SUEZ; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An environmental services provider in London is seeking candidates for a customer service role focused on handling inquiries, logging call details, and ensuring accurate service setups. Ideal candidates will have strong communication skills, administrative experience, and be computer literate. This position offers opportunities for continuous learning and career advancement while contributing to sustainability efforts.

Benefits

Flexible working arrangements

Health and wellness programs

Career advancement opportunities

Qualifications

• Previous administration experience preferred.
• Must be computer literate with database usage.
• Excellent communication and listening skills required.
• Must complete tasks to deadlines in a busy environment.
• Experience in problem solving is advantageous.

Responsibilities

• Handle all customer inquiries via calls and emails.
• Deliver first-time resolutions and collaborate with departments.
• Log call details for audit purposes.
• Ensure accurate contract information for billing.
• Maintain works orders within customer portals.
• Provide customer data for compliance.
• Manage group email inbox and inquiries.
• Perform filing and general organisational tasks.

Skills

Administration experience

Computer literate

Excellent communication skills

Organisational skills

Problem-solving skills

Education

GCSE Maths and English Language at Grade C or above

Tools

Microsoft Office

Job description

Responsibilities

• Be the first and main point of contact for all new and existing customer enquiries, taking incoming calls and emails from both Internal and External customers
• Deliver first time resolutions where possible and collaborate with internal departments to obtain appropriate information to resolve the matter for the customer
• Log inbound/outbound call details in the call handling system for audit purposes
• The responsibility to deliver accurate contract information to ensure all services are accurately set up on internal billing systems
• To support in maintaining and completing works orders within our customer portals where required
• To support on providing customer data such as reports, waste transfer notes and other copy documents for compliance
• Be responsible for the group email inbox and deal with/re-direct any enquiries accordingly
• Carry out filing, scanning and general organisational tasks for the team

Qualifications

• Ideally the job holder will have some previous administration experience and must be computer literate; able to use databases and Microsoft Office to at least an intermediate level
• GCSE Maths and English Language at Grade C or above
• Excellent communication and listening skills
• They will be required to complete tasks to deadlines in a busy environment and have excellent organisational skills
• Some experience of problem solving and dealing with internal and external customers helpfully and courteously would also be advantageous
• Work well as part of a team but can also work on their own using their own initiative

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.