Building Test Centre Services Coordinator

Saint Gobain; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leader in sustainable construction seeks a BTC Service Co-Ordinator to provide administrative support in their Building Test Centre in East Leake. Responsibilities include scheduling tests, using SAP, and liaising with customers. The ideal candidate will have strong organizational skills, attention to detail, and experience in a customer-facing environment. The role can be hybrid, offering flexibility in work arrangements.

Benefits

Flexible working options

Inclusive workplace culture

Qualifications

• Experience in using SAP is essential.
• Document control experience is advantageous for compliance.
• Working experience in an administrative or customer-facing role is required.
• Strong organization skills and the ability to prioritize tasks.
• Attention to detail with a focus on meeting deadlines.

Responsibilities

• Liaise with external customers for queries and coordination.
• Schedule testing with lab leaders and customers.
• Order materials and maintain compliance logs using SAP.
• Greet and assist visitors, acting as the professional face of the department.
• Support the Technical Department with administrative tasks.
• Resolve queries and recommend improvements.
• Induct and manage contractors in the center.
• Control documentation to comply with ISO 17025.

Skills

SAP usage

Document control

Administrative experience

Customer service experience

Organizational skills

Attention to detail

Contractor management

Curiosity

Job description

Are you a highly organised and process driven admin professional who always puts the customer first?

At Saint-Gobain UK and Ireland we’re looking for a BTC Service Co-Ordinator to work in our Building Test Centre (BTC) helping to facilitate our exemplary and unique construction testing facility by providing an outstanding day-to-day administrative service to the departmental testing team, through excellent planning and prioritisation and supporting all team members in order to conduct their testing duties effectively. The role supports the continued external accreditation of the Building Test Centre and supports the provision of a confidential and accurate testing service for Saint-Gobain and the external customers who use us.

This BTC Service Co-Ordinator role will be a part of the Building Test Centre based at East Leake. We’re a UKAS accredited facility providing a wide range of Acoustic, Fire, Reaction to Fire, Structural and Physical Testing to the construction Industry. We were founded in 1967 to meet the challenges posed by newer, lightweight construction techniques. Ever since then, our continued investment in our facilities and state of the art equipment is only outweighed by our investment in people. Highly skilled and competent, our people are equipped to provide the most comprehensive testing service for our customers regarding building products and systems. As such, The Building Test Centre is one of the most respected test facilities in Europe with a range of facilities not matched anywhere else within the UK, all hosted on one site.

This The role is to work Mon-Fri based out of our site in East Leake and has traditionally been office based, however we’re open to discussing options for hybrid working.

What we’re looking for:

• Experience in using SAP
• Document control experience would be advantageous, we need to remain compliant for our UKAS accreditation
• Working in an administrative capacity or in a customer facing environment
• Organisation and ability to prioritise
• Attention to detail and ability to meet deadlines
• Contractor management experience would be brilliant, however this isn't essential
• A curious mindset, we encourage you to visit the labs and collaborate with the teams to enable a fantastic customer experience

What you’ll be doing:

• Liaising with the external customers (from initial contact, follow-up questions about the work, etc)
• Coordinating / scheduling testing with the lab leaders and both internal and external customers
• Using SAP to order materials. Book training and maintain logs to remain compliant
• Greet and assist visitors / trainers into the department providing that first point of contact thereby providing the professional face of the department.
• Support and admin for the Technical Department: i.e. maintaining Excel records which includes travel and training recording, organising meeting room bookings, supporting Induction preparations, ordering materials and stationery for the team, enabling the team to operate effectively in their role
• Resolves queries as they occur, making and implementing recommendations in the interests of continuous improvement
• Induct and manage contractors into the centre
• Document control, ensuring all safety, process and testing procedures and systems are controlled in accordance with quality manual / accreditation ISO 17025

Are Saint-Gobain UK and Ireland inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!