Building Maintenance Officer

Neway International Ltd; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property services company is seeking a Building Maintenance Officer for housing projects in Wrexham. This role involves managing housing disrepair and personal injury claims, conducting detailed inspections, and ensuring compliance with statutory requirements. The ideal candidate must have extensive experience in housing maintenance and claims management, as well as strong analytical and communication skills. This position offers a full-time contract with an hourly rate of £19.20 PAYE or £27.57 for Limited/Umbrella contracts.

Qualifications

• Extensive experience in housing maintenance and claims management.
• Strong knowledge of statutory and regulatory requirements in housing.
• Ability to analyse data and make decisions in complex situations.
• Experience preparing detailed reports and managing legal processes.
• Proven ability to manage contractors and ensure quality standards.
• Confidence to act as Expert Witness in court proceedings.

Responsibilities

• Lead on the management of housing disrepair and personal injury claims.
• Undertake detailed surveys of dwellings and prepare specifications.
• Manage contractors to ensure compliance and quality standards.
• Investigate claims thoroughly and prepare detailed reports.
• Act as Instructing Officer in settlement negotiations.
• Monitor and report on damp-related issues.
• Serve as designated Expert Witness in court.
• Ensure compliance with statutory housing maintenance activities.

Skills

Housing maintenance expertise

Claims management skills

Analytical skills

Communication skills

Negotiation skills

Expert Witness capability

Job description

Neway International are seeking a Building Maintenance Officer – Housing to join our client Wrexham County Borough Council.

Location: Ruthin Road, Wrexham, Wrexham Principal Area, LL13 7TU.

Hours: 37 per week

Start Date: 22 December 2025 - ongoing contract

Pay Rates: PAYE £19.20 per hour / Limited/Umbrella £27.57 per hour

About the Client

Wrexham County Borough Council is dedicated to delivering safe, compliant, and high-quality housing services to its residents. The Housing team works to protect tenants, minimise financial risk to the Authority, and ensure properties are maintained to statutory and regulatory standards. The Council values professionalism, accountability, and service excellence, with a strong focus on safeguarding and community wellbeing.

The Role

As Building Maintenance Officer, you will act as the Lead Officer for the Housing department, managing complex claims and ensuring compliance across housing maintenance activities. You will be responsible for investigating disrepair and personal injury claims, preparing reports for insurers and solicitors, and managing contractors delivering remedial works. This role requires strong analytical skills, legal awareness, and the ability to act as an Expert Witness in court proceedings.

Key Responsibilities

• Lead on the management of housing disrepair, personal injury, statutory nuisance, and tenant compensation claims
• Undertake detailed specialist surveys of dwellings and prepare contract specifications
• Manage contractors to ensure remedial works meet quality and compliance standards
• Investigate claims thoroughly, conducting interviews and preparing detailed reports for insurers and solicitors
• Act as Instructing Officer in settlement negotiations for housing disrepair and personal injury claims
• Monitor and report on damp-related issues within housing stock, identifying trends for senior management
• Serve as designated Expert Witness, attending court and preparing disclosure documentation, witness statements and legal files
• Ensure compliance with statutory and regulatory requirements across all housing maintenance activities

Candidate Requirements

• Extensive experience in housing maintenance and claims management
• Strong knowledge of statutory and regulatory requirements in housing
• Ability to analyse data and make decisions in complex situations
• Experience preparing detailed reports and managing legal processes
• Proven ability to manage contractors and ensure quality standards
• Excellent communication and negotiation skills
• Confidence to act as Expert Witness in court proceedings