Brokerage Receivables Client Services Manager

Cantor Fitzgerald; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading global brokerage firm is seeking a Brokerage Receivables Client Services Manager in Central London. This hybrid role requires managing key client accounts, ensuring accurate brokerage collection, and performing reconciliations using systems like Atlantis and FIA Tech Docs. Ideal candidates will have experience in financial services, strong communication skills, and proficiency in relevant billing platforms. A high attention to detail and the ability to work in a fast-paced environment is essential.

Qualifications

• Previous experience in brokerage receivables or client services within financial services.
• Strong understanding of listed derivatives and related billing platforms.
• Proven ability to manage client relationships professionally.

Responsibilities

• Serve as the dedicated contact for assigned client accounts.
• Collect outstanding execution brokerage for listed derivatives.
• Perform daily reconciliations to validate accurate trade booking.

Skills

Brokerage receivables experience

Client relationship management

Strong communication skills

Attention to detail

Proficiency in MS Excel

Familiarity with billing platforms

Tools

Atlantis

FIA Tech Docs

Job description

London, United Kingdom

Job Description

Job Title: Brokerage Receivables Client Services Manager

Location: Central London (Hybrid Working)

Company: BGC Group

Department: Client Services – Brokerage Receivables

About BGC Group

BGC Group is a leading global brokerage and financial services firm specialising in innovative solutions across a wide array of markets. With a strong commitment to excellence, we serve a diverse client base through our dynamic trading platforms, data-driven insights, and a collaborative global network.

Main Purpose of the Role

We are seeking a Brokerage Receivables Client Services Manager to act as the single point of contact for specific key customers across BGC Group and its affiliated trading entities. This role spans multiple trading products, captured via global billing systems and bespoke databases, with a particular focus on Exchange‑Traded Listed Derivatives.

The successful candidate will take ownership of a portfolio of client accounts, ensuring prompt and accurate brokerage collection, reconciliation, and reporting through systems such as Atlantis and FIA Tech’s Docs. You will liaise regularly with clients, maintain high service standards, and collaborate across internal teams to drive resolution and satisfaction.

Key Responsibilities

• Serve as the dedicated contact for assigned client accounts across all trading disciplines.
• Collect outstanding execution brokerage for listed derivatives through platforms like Atlantis.
• Perform daily reconciliations to validate accurate trade booking and facilitate timely collections.
• Lead regular client calls (weekly) to review outstanding items, discuss reconciliation issues, and build strong relationships.
• Allocate incoming cash accurately and in a timely manner.
• Respond to client queries on specific trades or billing matters, providing solutions within agreed timeframes.
• Process trade amendments as required, in coordination with front/middle office teams.
• Ensure timely and accurate dispatch of monthly invoices and respond to ad hoc requests (e.g., spreadsheet‑formatted bills).
• Liaise with clients to resolve payment‑blocking issues and ensure prompt brokerage settlement.
• Provide detailed trade breakdowns to the allocations team to support reconciliation.
• Monitor and manage aged debt, escalating issues as necessary to senior stakeholders.
• Maintain centralised client service documentation, including invoicing agreements, call logs, and visit notes.
• Support senior management in preparation for client meetings by producing relevant reports and insights.

Skills and Experience Required

• Previous experience in brokerage receivables or client services within financial services or trading environments.
• Strong understanding of listed derivatives and related billing platforms (e.g., Atlantis, FIA Tech Docs).
• Proven ability to manage client relationships professionally and effectively.
• Strong communication and stakeholder management skills, including confidence in leading client calls.
• High attention to detail and strong reconciliation skills.
• Proficiency in MS Excel and familiarity with billing/settlement systems.
• Ability to work both independently and as part of a collaborative team.
• Comfortable operating in a fast‑paced, dynamic environment with evolving priorities.

Working Arrangements

This role is based in Central London with a hybrid working model, combining in‑office presence with remote flexibility.

Job Info

• Job Identification 245362
• Posting Date 07/16/2025, 04:33 PM
• Locations Five Churchill Place, London, Canary Wharf, E14 5HP, GB