Broker Admin Support

Group 1 Automotive; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in Chelmsford is seeking an experienced Sales Administrator to support the Fleet Sales Team. This role involves ensuring vehicles are ready for delivery, maintaining service standards, and providing excellent customer service. Ideal candidates will have strong administration skills and the ability to work in a fast-paced environment. Join us to be part of a growing team dedicated to exceptional customer experiences.

Benefits

33 days’ annual leave

Retail discounts

Gym discounts

Flexible pension scheme

Family-friendly policies

Wellbeing programme

Ongoing peer recognition

Community volunteering day

Qualifications

• Sales Administration experience required.
• Experience interacting with internal/external customers.
• Able to work to tight time schedules under pressure.

Responsibilities

• Take ownership of vehicle preparation and delivery.
• Check vehicle specification prior to delivery.
• Order delivery packs and advise customers.
• Book PDI with the Service department.
• Ensure all documentation is complete before delivery.

Skills

Sales Administration experience

Experience using multiple IT systems

Exceptional customer service skills

Highly organised

Attention to detail

Ability to work under pressure

Job description

Overview

Broker Admin Support - BMW Chelmsford

Our Corporate Fleet Sales Team at BMW Chelmsford have an exciting opportunity for an experienced Sales Administrator to join their extremely successful team. This is a fantastic opportunity to join not only a great team of people but a company that will support you personally and professionally throughout your career.

This role involves being responsible for the tasks and activities of our Fleet Sales Team to ensure a vehicle is ready for delivery or collection to meet the service level agreements set by our National, Broker and Local Business accounts and meeting Inchcape and OEM compliance standards.

We are looking for someone who thrives working within a team and a fast paced environment, who has excellent administration stills and great attention to detail.

What we’ll offer

• 33 days’ annual leave, including bank holidays
• Retail discountsthat save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discountsfor new and used purchases and servicing
• Flexible pension schemeto support your financial future
• Family-friendly policiesthat help you spend more time with the people that matter
• A wellbeing programmeto support you and your family
• Ongoing recognitionfrom your peers and leadership team
• A community volunteering day

What you’ll do day to day

• Take full ownership of the preparation and onward delivery of the fleet vehicles to our customers.
• Thoroughly check vehicle specification prior to delivery ensuring the vehicle ordered matches the customer requirement.
• Order delivery Packs and advise customer when the vehicle is enroute to site.
• Book PDI with the Service department
• Ensure that all documentation is in place prior to arranging delivery.
• Quoting support for our Broker network
• To upload finance documents and order forms into fleetbase and complete the relevant compliance checks
• Offer vehicle for delivery on arrival, chase delivery confirmation with the customer, always looking to reduce the length of time that a vehicle is on site.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

To be a success in this role, you will have:

• Sales Administration experience
• Experience of using multiple I.T systems
• Experience of interacting with internal/external customers and delivering exceptional customer service
• Highly organised, great attention to detail
• Able to work under pressure and to tight time schedules

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us– you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in allthat we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.