Service Advisor Apprenticeship

Inspiro Learning; Kinson; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading training provider in the United Kingdom is looking for a Customer Service Advisor Apprentice to enhance customer experiences. In this varied role, you will manage bookings, handle customer communications, complete paperwork, and collaborate with teams to ensure service excellence. Ideal candidates should possess GCSEs in English, Maths, and a third subject, along with strong interpersonal and teamwork skills. This position offers excellent earning potential and opportunities for career progression post-apprenticeship.

Qualifications

• Enthusiastic and willing to learn.
• Outgoing, confident, and approachable problem solver.
• Passionate about the industry and the brand.

Responsibilities

• Arrange bookings and appointments for customers.
• Complete relevant paperwork for customer service.
• Liaise with departments to enhance customer experience.
• Assist with the sale of accessories and service plans.

Skills

Enthusiasm

Teamwork

Strong communication

Customer Service

Education

GCSE grades 9 - 4 (A - C) or equivalent

Scottish National 5 Grades A - C

Job description

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: assisting with the sale of accessories and service plans. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. 'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities: Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.