Branch Leader: Customer Experience & Growth

Huws Gray; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement brand in Basildon is seeking an Assistant Branch Manager to ensure smooth branch operations and enhance customer experiences. The successful candidate will support the team, act as the Branch Manager in their absence, and help in developing business opportunities. While industry experience is advantageous, passion for leadership and customer service is essential. The role includes a generous benefits package such as holidays, bonuses, and training for development.

Benefits

23 days’ holiday plus bank holidays

Company bonus scheme

Contributory pension

Discounts on retailers and restaurants

Colleague discount across group brands

Training and development programmes

Qualifications

• Passionate about leadership and customer service.
• Willingness to learn and adapt.
• No essential industry knowledge required.

Responsibilities

• Provide outstanding and welcoming service to customers.
• Act as the main point of contact when Branch Manager is away.
• Develop business opportunities with customers.
• Support and mentor the team.

Skills

Leadership

Customer service

Team support

Job description

A leading home improvement brand in Basildon is seeking an Assistant Branch Manager to ensure smooth branch operations and enhance customer experiences. The successful candidate will support the team, act as the Branch Manager in their absence, and help in developing business opportunities. While industry experience is advantageous, passion for leadership and customer service is essential. The role includes a generous benefits package such as holidays, bonuses, and training for development.